We all grow up believing conflict is negative, something we should avoid if at all possible. This avoidance can derail leaders, managers, and organizations. In this book, leadership consultant and former hostage negotiator George Kohlrieser applies techniques from hostage negotiation to teach business people how to deal with conflict effectively, while ensuring one never becomes a psychological "hostage." Kohlrieser explains that it is only by putting the "fish on the table" (i.e., openly facing conflict) can we truly progress through difficult business challenges. He covers seven steps culled from his more than 25 years of working internationally, illustrated with examples and grounded in research: * Put the fish on the table * Learn to bond, even with your "enemy" * Do not hold yourself hostage * The power of talking, dialogue, and negotiation * The law of reciprocity * The person is never the problem * Mastering the mind's eye and visualizing success
"interesting and convincing" ( Ascot News, December 2006) "Read this book..." ( Reading Chronicle, December 2006)
George Kohlrieser is an organizational and clinical psychologist. He is professor of leadership and organizational behavior at the International Institute for Management Development (IMD) and a consultant to global organizations around the world.