Kathy Baxter is a Staff User Experience Researcher at Google in Mountain View, CA. Her research focus has spanned web search, privacy, advertising, enterprise applications, mobile, and more. Previously, Kathy managed the UX Infrastructure team, which supports research globally across Google including research ethics, participant recruitment, research labs, and the development of research tools. Prior to Google, she worked as a Senior Researcher at eBay and Oracle. She received her Bachelors of Science in Applied Psychology and Masters of Science in Engineering Psychology from the Georgia Institute of Technology. Catherine Courage is SVP of Customer Experience at Citrix. Her team is focused on driving design thought leadership and execution throughout the company in order to deliver a seamless experience across all products and services. Prior to joining Citrix, Catherine was the Director of User Experience at salesforce.com. She also worked at Oracle as a Principal Usability Engineer and manager of the Customer Design Partners Program. In 2011, she was selected by the Silicon Valley Business Journal as one of Silicon Valley's "40 Under 40" young tech leaders. She holds a Masters of Applied Sciences specializing in Human Factors from the University of Toronto. Kelly Caine is Assistant Professor in the Human-Centered Computing Division of the School of Computing at Clemson University. She has designed courses on research methods for understanding people and their relationship with technology and taught research methods at the Georgia Institute of Technology and Clemson University. She has published over 60 articles, reports proceedings and chapters, has been invited to speak at MIT, Yale, Dartmouth, Purdue, Michigan State. She has a B.A. from the University of South Carolina and a M.S. and Ph.D. from the Georgia Institute of Technology.