Street-Level Public Servants Case Studies for a New Generation of Public Administration

"Administrative power is policy power. This book offers a refreshingly realistic look at frontline public service and the tensions at play. How our stewards of democracy navigate these roiling waters provides insight into how change happens."

Mary E. Guy, Co-Editor-in-Chief of the Journal of Social Equity and Public Administration; Distinguished Professor, School of Public Affairs, University of Colorado Denver, USA

"Public administration scholars, students, and street-level bureaucrats aspiring to become advocates for social justice should read Street-Level Public Servants. This book so effectively examines the dominant and destructive white-centric narrative of public administration that readers will immediately feel empowered to confront scholarship and practices that further undermine marginalized communities. This book is more than an instant classic; it is paradigm-defining."

Cullen Merritt, School of Public Policy, University of Maryland, USA

"Street-Level Public Servants dramatically expands our understanding of frontline public sector workers. With its pathbreaking theoretical framework, the authors in this volume center the voices of the women, Blacks, 'first gen,' and LBGTQ+ workers who occupy these essential positions. In turn, the book highlights the experiences of those who have often been overlooked, ignored, or blatantly pushed to the side in mainstream public administration literature. By doing so, they fill a critical gap in the way we understand the experiences of frontline workers."

Domonic A. Bearfield, Professor of Public Policy & Public Administration, George Washington University, USA

"I am so excited to see a book that champions the Lilliputians of policy implementation-those front-line public servants who make government work every single day but who are often ignored in evaluating the effectiveness of public policy. This book explores not only the importance of these workers, but more important, presents a new lens for understanding these essential individuals--the Lilliberation framework of inclusion and diversity. In doing so, the book offers a fresh and needed perspective building on the work of previous public policy scholars and should be welcomed by anyone seeking a deeper understanding of how public policy is implemented."

Denise Scheberle, Retired Clinical Teaching Professor, School of Public Affairs, University of Colorado Denver, USA