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Difficult Conversations: How to Discuss What Matters Most

How to Discuss What Matters Most. Foreword by Roger Fisher

Douglas Stone, Bruce Patton, Sheila Heen

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Beschreibung

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does."
-The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."
-Booklist

"I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life."
-Tom Peters

"A user-friendly guide to mastering the talks we dread . . . a keeper."
-Fast Company

"Emotional intelligence applied to life's toughest moments."
-Daniel Goleman, bestselling author of Working with Emotional Intelligence

"The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere."
-Peter M. Senge, bestselling author of The Fifth Discipline

"How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations."
-Citizen

"Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives."
-Library Journal

"Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format."
-Publishers Weekly

"The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read."
-Harvard Negotiation Law Review

"Examples more clear-headed and advice more precise than we've seen before."
-Dallas Morning News

"Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive."
-Southern Communication Journal

Produktdetails

Einband Taschenbuch
Seitenzahl 352
Altersempfehlung ab 18 Jahr(e)
Erscheinungsdatum 01.11.2010
Sprache Englisch
ISBN 978-0-14-311844-2
Verlag Penguin US
Maße (L/B/H) 19.5/12.9/2 cm
Gewicht 242 g
Verkaufsrang 1673

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Wie man seine Probleme mit Anderen besser bespricht und einfacher lösen kann
von einer Kundin/einem Kunden aus Zofingen am 27.11.2019
Bewertet: Einband: Taschenbuch

Ein Klassiker (1997) herausgegeben im Rahmen des Harvard Negotiation Project. Die Autoren nehmen den Leser an der Hand entlang die viele mögliche Entgleisungen, welche man veranstalten kann in dem Umgang mit seinem Umfeld. Dazu werden die verschiedene Stadien in einer schwierigen Konversation markiert und die verschiedene Reakti... Ein Klassiker (1997) herausgegeben im Rahmen des Harvard Negotiation Project. Die Autoren nehmen den Leser an der Hand entlang die viele mögliche Entgleisungen, welche man veranstalten kann in dem Umgang mit seinem Umfeld. Dazu werden die verschiedene Stadien in einer schwierigen Konversation markiert und die verschiedene Reaktionen der unterschiedlichen Parteien. Gut die Frage ist natürlich wieviel hilft das Lesen eines solchen Buches für die akute Situation. Jedenfalls kann es als praktischer Leitfaden dienen, wenn man konfrontiert wird mit einem schwierigen Gespräch, sowohl privat als im beruflichen Leben.

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