Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Bill Eddy

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  • Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

    HCI Press

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    Fr. 23.90

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We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect...

A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.

BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.

BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere.
See if you can do a BIFF! Not everyone can!

Author bio:
Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including It's All Your Fault at Work! and High Conflict People in Legal Disputes.

"I used Bill to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked."
Dan Solin, Author of the Smartest series of books.

Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective.

Bill Eddy is a lawyer, therapist, mediator, and the co-founder and training director of the High Conflict Institute. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. Currently, he serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries. He is the author or co-author of twenty books and has a popular blog on the Psychology Today website with over 4 million views. Bill lives in San Diego, California.


Einband Taschenbuch
Seitenzahl 176
Erscheinungsdatum 16.09.2014
Sprache Englisch
ISBN 978-1-936268-72-6
Verlag HCI Press
Maße (L/B/H) 21.6/13.9/1.2 cm
Gewicht 238 g


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  • Chapter One

    High-Conflict People and Blamespeak

    Chapter Two

    Writing a BIFF Response

    Chapter Three

    Avoid Admonishments, Advice and Apologies

    Chapter Four

    BIFFs for Friends and Family (and Ex's)

    Chapter Five


    Chapter Six

    In the Workplace

    Chapter Seven

    Business and Professions

    Chapter Eight

    Organizations and Governments

    Chapter Nine


    Chapter Ten

    Coaching for BIFF Responses

    Chapter Eleven

    You Decide...


    About the Author