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Digital marketing Excellence

Planning, Optimizing and Integrating Online Marketing

Dave Chaffey, P. R. Smith

Buch (Taschenbuch, Englisch)
Buch (Taschenbuch, Englisch)
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Now in its fifth edition, the hugely popular Digital Marketing Excellence: Planning, Optimizing and Integrating Online Marketing is fully updated, keeping you in line with the changes in this dynamic and exciting field and helping you create effective and up-to-date customer-centric digital marketing plans. A practical guide to creating and executing digital marketing plans, it combines established approaches to marketing planning with the creative use of new digital models and digital tools. It is designed to support both marketers and digital marketers, and students of business or marketing who want a thorough yet practical grounding in digital marketing. Written by two highly experienced digital marketing consultants, the book shows you how to: Draw up an outline digital marketing plan Evaluate and apply digital marketing principles and models Integrate online and offline communications Implement customer-driven digital marketing Reduce costly trial and error Measure and enhance your digital marketing Learn best practices for reaching and engaging your audiences using the key digital marketing platforms like Apple, Facebook, Google and Twitter. This new edition seamlessly integrates the latest changes in social media technology, including expanded coverage of mobile technology, demonstrating how these new ways to reach customers can be integrated into your marketing plans. It also includes new sections on data analytics, clearly demonstrating how marketers can leverage data to their advantage. Offering a highly structured and accessible guide to a critical and far-reaching subject, Digital Marketing Excellence, Fifth Edition, provides a vital reference point for all students and managers involved in marketing strategy and implementation.


Einband Taschenbuch
Seitenzahl 660
Erscheinungsdatum 04.04.2017
Sprache Englisch
ISBN 978-1-138-19170-9
Verlag Taylor & Francis Ltd.
Maße (L/B/H) 24.4/18.7/3.8 cm
Gewicht 1484 g
Abbildungen 143 colour illustrations, 22 colour tables, 143 colour line drawings
Auflage 5. Neuausg.
Verkaufsrang 29486


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  • Preface Acknowledgements Chapter 1– Introduction to digital marketing 1.1 Introduction 1.2Situation –the connected world 1.3 Situation –B2C, B2B, C2B and C2C 1.4 Situation – Digital marketing definitions 1.5 Situation –sloppy digital marketing 1.6 Objectives 1.7 Objective– sell – using the Internet as a sales tool 1.8 Objective – serve – using the Internet as a customer service tool 1.9 Objective – speak – using the Internet as a communications tool 1.10 Objective – save – using the Internet for cost reduction 1.11 Objective – sizzle –using the Internet as a brand-building tool 1.12 Introduction to Digital marketing strategy 1.13 Tactics, action and control Chapter 2– Remix 2.1 Introduction to remix 2.2 What is the marketing mix? 2.3 Beyond the mix 2.4 The mix is morphing 2.5 Product 2.6 Price 2.7 Place 2.8 Promotion 2.9 People 2.10 Physical evidence 2.11 Process 2.12 An extra ‘P’– partnerships Chapter 3– Digital models 3.1 Introduction to digital models 3.2 Online revenue models 3.3 Intermediary models 3.4 Attribution models 3.5 Communications models 3.6 Costumer information processing models 3.7 Customer buying models 3.8 Loyalty models 3.9 Social media models 3.10 Social business models and the Ladder of Engagement Chapter 4– Digital customers 4.1 Introduction to digital customers 4.2 Motivations 4.3 Expectations 4.4 Fears and Phobias 4.5 Online information processing 4.6 The online buying process 4.7 Relationships and loyalty 4.8 Communities and social networks 4.9 Customer profiles 4.10 Researching the online customer 4.11 The post-literate customer Chapter 5– Social media marketing 5.1 What is social media marketing and why is it important? 5.2 Benchmarking and setting goals for social media marketing 5.3 Create strategy and plan to manage social media 5.4 Social listening and online reputation management 5.5 Develop the content marketing and engagement strategy for your brand 5.6 Define social media communications strategy 5.7 Define approaches for the core social media platforms 5.8 Social media optimization (SMO) Chapter 6– Designing Digital Experiences 6.1 Introduction to site design 6.2 Integrated design 6.3 Online value proposition 6.4 Customer orientation 6.5 Dynamic design and personalization 6.6 Aesthetics 6.7 Page design 6.8 Content strategy and copywriting 6.9 Navigation and structure 6.10 Interaction 6.11 Mobile site design Chapter 7 –Traffic building 7.1 Introduction to traffic building 7.2 Search engine marketing: SEO 7.3 Search engine marketing Advertising: PPC 7.4 Display advertising 7.5 Native advertising 7.6 Online PR 7.7 Online partnerships 7.8 Opt-in email 7.9 Viral Marketing 7.10 Offline traffic building Chapter 8 –Customer lifecycle communications and CRM 8.1 Introduction to CRM 8.2 Relationship to customer lifecycle marketing 8.3 Database marketing and marketing automation 8.4 Using Martech to support CRM 8.5 Profiling 8.6 Personalization 8.7 Email marketing 8.8 Control issues 8.9 Cleaning the database 8.10 Making it happen Chapter 9 – Managing digital marketing 9.1 Introduction 9.2 Transformation to digital business 9.3 Creating the social business through implementing social CRM 9.4 The endless journey – reviewing digital marketing capabilities 9.5 Budgeting for digital marketing 9.6 Making the business case for digital media and technology investment 9.7 Selecting the right suppliers for digital marketing 9.8 Change management for digital transformation 9.9 Measuring and optimization digital marketing with digital analytics 9.10 Automation 9.11 Implementing new systems 9.12 Managing data quality 9.13 E Digital business security Chapter 10 – Digital Marketing Plan 10.1 Introduction to digital marketing planning 10.2 Situational analysis 10.3 Objectives 10.4 Strategy 10.5 Tactics 10.6 Actions 10.7 Control 10.8 The 3M resources: ‘men’, money and minutes Glossary Index