Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself and welcomed him to the neighbourhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it.
Mark Sanborn is President of Sanborn and Associates, Inc. an idea studio for leadership. He has researched the qualities for leadership for over thirty years and has given seminars around the world to Fortune 500 companies, universities, associations and churches.