Incident Management for Operations

Rob Schnepp

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Beschreibung

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.Youll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSystematically evaluate what broke and how the incident team responded

Produktdetails

Format ePUB i
Kopierschutz Ja i
Family Sharing Ja i
Text-to-Speech Ja i
Seitenzahl 174 (Printausgabe)
Erscheinungsdatum 20.06.2017
Sprache Englisch
EAN 9781491917794
Verlag O'Reilly Media
Dateigröße 11642 KB

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