Delivering Happiness: A Path to Profits, Passion, and Purpose
A Path to Profits, Passion, and Purpose
The CEO of the successful online shoe retailer Zappos explains how he used the science of happiness to deliver contentment to his employees, customers, investors and vendors; how this led to stellar sales; and how his principles can be applied to other companies and entrepreneurs.
"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."-Gretchen Rubin, author of The Happiness Project
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.