Produktbild: IT Success!

IT Success! Towards a New Model for Information Technology

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.12.2007

Verlag

John Wiley & Sons Inc

Seitenzahl

184

Maße (L/B/H)

23.5/19.1/1 cm

Gewicht

346 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-72401-9

Beschreibung

Rezension

"...a clever synthesis of enlightened IT project management thinking over the last few years." ( Financial Times , Wednesday 21st November 2007)

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.12.2007

Verlag

John Wiley & Sons Inc

Seitenzahl

184

Maße (L/B/H)

23.5/19.1/1 cm

Gewicht

346 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-72401-9

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  • Produktbild: IT Success!
  • Introduction ix

    Acknowledgements xiii

    Abbreviations xvii

    Part I Blinded by Specs 1

    1 In Search of the Fundamentals 3

    The more things change, the more they stay the same 3

    A worldwide phenomenon 4

    How the traditional IT model started 5

    The construction industry trap 6

    The free lunch trap 7

    Houses of ill repute 8

    A business problem rather than an IT problem 10

    IT and original sin 12

    No sacred cows 12

    2 IT 101 - The Basics for Non-Specialists 15

    The process breakdown for traditional IT activities 15

    The process breakdown for business (i.e non-IT) activities 16

    The fundamental difference between IT and non-IT activities 18

    'That's not my problem!' - process ownership and behaviour 19

    3 The Flaws of the Traditional Model 21

    The unintended consequences of the waterfall method 21

    In search of a pizza parlour manager 22

    Who provides process expertise - client or vendor? 22

    When standard client-vendor relationships are possible 24

    When standard client-vendor relationships pose problems 25

    Is a standard client-vendor relationship possible for IT? 26

    The 'Statement of Requirements' (SoR) trap 26

    A poor to non-existent pricing model 28

    Should IT be run like a business (i.e an ESP)? 30

    The limits of outsourcing 31

    Current IT organizational trends 32

    The ultimate litmus test to determine one's business model 33

    What model would be appropriate for IT? 34

    Part II Building a New Business Model for It 35

    4 Managing Demand 37

    Managing demand - traditional model 37

    Managing demand - new model 39

    Capturing demand and identifying opportunities 41

    Prioritizing and approving demand 43

    Planning approved demand 49

    Linking demand to resource capability 49

    Approving demand based on portfolios 50

    The missing component in Project Portfolio Management 53

    Business cases are in the eye of the beholder 54

    Building the IT plan and budget 55

    Demand from a customer perspective 56

    Shaking off the chains of the construction industry 56

    Funding approved demand 58

    Roles and responsibilities 59

    5 Managing Supply 61

    Managing supply - traditional model 61

    Managing supply - new model 63

    Iterative development in practice 65

    Why prototyping has never become mainstream 74

    Is prototyping the answer to everything? 78

    Project critical success factors 79

    Maintenance - letting go of the M-word 79

    Delivery and implementation 81

    Service and support 81

    6 Monitoring Costs and Benefits 83

    Monitoring costs and benefits for traditional IT activities 83

    Monitoring costs and benefits for business (non-IT) activities 84

    Monitoring costs and benefits - new model 85

    Ownership and accountability for costs and benefits 86

    Cost-benefit analysis during the life of a project 87

    It is normal for costs and benefits to change! 88

    Portfolio performance monitoring 88

    Cost-benefit analysis after project delivery 89

    7 Financials 91

    The main categories of IT costs 91

    Ownership of IT costs for the regulation of supply and demand 92

    Who has the final say for IT investments? 92

    Allocations vs cross-charging 93

    Capturing costs for allocations and cross-charging 94

    Benefits as part of the P&L and annual planning 95

    Ongoing cost-benefit analysis for applications 96

    Reducing application lifetime costs 100

    The limits of financial ROI when applied to IT 102

    Part III the New Model in Practice 105

    8 Players, Roles and Responsibilities 107

    Players, roles and responsibilities - the business 107

    Players, roles and responsibilities - IT 111

    The new business-IT relationship 112

    The changing role of the business analyst 113

    The changing role of the developer 113

    Towards the merging of the developer and analyst roles? 114

    The changing role of the project manager 115

    The changing role of the operations department 116

    What role for PMOs? 117

    The role of External Service Providers (ESPs) 119

    9 Getting Started 121

    The business challenge 121

    The IT challenge 122

    Where to start 123

    How to start - from checklist to action plan 124

    From the status quo to first results 128

    From first results to asset management 133

    The role of best-practice methodologies 136

    How consulting companies can help 138

    How tools can help 139

    The costs of moving to the new model 140

    In closing - addressing the three fundamental questions 142

    Further reading 143

    10 Case Study 145

    The company 145

    The business problem 146

    The project context 146

    Building an IT-business partnership 147

    Kicking off the project 148

    Feasibility study and defining a solution 149

    Building the business case 150

    Project approach 151

    Product evaluation - buy or build decision 151

    Building a prototype 152

    Results 154

    Timescales 155

    Three months later 155

    One year later 156

    Two years later 156

    Main lessons learnt (on the plus side) 156

    Main lessons learnt (on the minus side) 157

    Comments with respect to the new model 157

    Reader feedback 158

    Index 159