The glass consumer

Dr Susanne Lace is a senior policy officer at the National Consumer Council in the UK.

The National Consumer Council (NCC) uses its insight into consumer needs to advocate change. We work with public service providers, businesses and regulators, and our relationship with the Department of Trade and Industry - our main funder - gives us a strong connection within government. We conduct rigorous research and policy analysis to investigate key consumer issues, and use this to influence organisations and people that make change happen.