Emotional Labor in the 21st Century Diverse Perspectives on Emotion Regulation at Work

"In this cutting-edge book the editors have done a masterful job of assembling an international team of experts to explore the critical discipline of emotional labor. This is a "must read" book for anyone interested in the latest scientific research." - Russell S. Cropanzano, Eller School of Business, University of Arizona, USA "This volume represents a comprehensive and much needed integration of sociological, psychological, and organizational perspectives on emotional labor. By taking the perspective of employees, customer, clients, and organizations the authors highlight the costs and benefits of emotional regulation at work for individuals, organizations, and society as a whole." - Joyce E. Bono, Professor of Management, Warrington College of Business, University of Florida, USA "This important book brings together distinguished scholars who bring insight to the important - and increasingly more important - question of how real people respond to the intrusion of economic roles into our public and private emotional spaces. This reach of this topic has expanded exponentially within academic circles, just as it has expanded exponentially for American workers who find themselves increasingly in service roles. The volume is a must for any serious reader about emotion in the workplace." - Hillary Anger Elfenbein, Professor of Organizational Behavior, Washington University in St. Louis, USA "Grandey, Diefendorff and Rupp have marshalled the experts to create the definitive compendium on emotional labor research. The chapters cover the landscape of emotional labor research, sweeping across disciplines, methodologies, levels, and cultures. Along the way, we are invited to revisit three decades of research, reflect on current issues, and envision the future of the field. This an indispensable book for scholars of emotional labor and it also speaks to a broader audience, challenging us all to reflect on the ways in which emotional labor infiltrates our work world." - Theresa M. Glomb, Department of Work and Organizations, Carlson School of Mangement, University of Minnesota, USA