Produktbild: Social Media Metrics Secrets
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Social Media Metrics Secrets

Aus der Reihe Secrets

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.08.2011

Verlag

John Wiley & Sons Inc

Seitenzahl

384

Maße (L/B/H)

24.2/18.9/2.3 cm

Gewicht

653 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-93627-6

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.08.2011

Verlag

John Wiley & Sons Inc

Seitenzahl

384

Maße (L/B/H)

24.2/18.9/2.3 cm

Gewicht

653 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-93627-6

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  • Produktbild: Social Media Metrics Secrets
  • Foreword xi

    Read This First xiii

    Part I ADDRESSING THE SOCIAL DATA DILEMMA 1

    Chapter 1 Going Pro with Social Media 3

    Demystifying Social Media Metrics 5

    Graduating beyond Experimentation 12

    Moving beyond Counting Metrics 23

    Summary 27

    Chapter 2 Riding the Social Data Wave: Churning Data into Information 29

    Harnessing the Data Deluge 30

    Assembling a Panoramic Perspective 48

    Visualizing Information as Knowledge 54

    Establishing a Virtual Network Operations Center 67

    Summary 73

    Chapter 3 Activating Your Socially Connected Business 75

    Participating with a People-Centric Approach 76

    Organizing for Social Media 98

    Socializing Your Business 110

    Kick-Starting Your Social Media Metrics 111

    Summary 121

    Part II MANAGING SOCIAL MEDIA WITH ANALY TICS 123

    Chapter 4 Embracing Social Analytics 125

    Understanding the Discipline of Social Analytics 126

    Aligning Social Objectives with Corporate Goals 139

    Identifying Common Social Business Objectives 144

    Developing Key Performance Indicators 155

    Summary 160

    Chapter 5 Using the Social Analytics Framework 161

    Moving from Strategy to Execution 162

    Calculating Formulas for KPIs 172

    Communicating Results 188

    Summary 195

    Chapter 6 Deploying a Process of Continuous Optimization 197

    Optimizing Your Social Measurement Strategy 198

    Measuring the Unofficial Rules of Social Media Optimization 202

    Shifting Channels for Social Optimization 218

    Improving by Optimal Design 224

    Summary 227

    Part III FINDING THE BIG SOCIAL MEDIA PAYOFF 229

    Chapter 7 Tracking the Elusive ROI in Social Media 231

    Demonstrating Results in Dollars and Sense 232

    Smashing Your Marketing Funnel 251

    Recognizing Returns When You See Them 262

    Summary 266

    Chapter 8 Taking the Corporate Plunge 269

    Seeing the Social Technology Spectrum 270

    Choosing Your Social Analytics Vendor 282

    Evaluating Your Social Media Measurement Readiness 295

    Protecting Privacy at All Costs 300

    Summary 313

    Chapter 9 Planning for a Socially Networked Future 315

    Creating a Measurement Mentality 316

    Looking Ahead for the Next Big Trend 328

    Measuring the Most Important Metric: Impact 346

    Summary 350

    Index 351