Produktbild: Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance

Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance A Guide to Measuring and Monitoring Project Performance

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

August 2011

Verlag

John Wiley & Sons Inc

Seitenzahl

384

Maße (L/B/H)

23.2/19.2/2.2 cm

Gewicht

896 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-02652-6

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

August 2011

Verlag

John Wiley & Sons Inc

Seitenzahl

384

Maße (L/B/H)

23.2/19.2/2.2 cm

Gewicht

896 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-02652-6

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  • Produktbild: Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance
  • PREFACE IX

    1 THE CHANGING LANDSCAPE FOR PROJECT MANAGEMENT 1

    1.0 INTRODUCTION 1

    1.1 EXECUTIVE VIEW OF PROJECT MANAGEMENT 2

    1.2 COMPLEX PROJECTS 4

    Comparing Traditional and Nontraditional Projects 5

    Defining Complexity 8

    Tradeoffs 9

    Skill Set 10

    Governance 10

    Decision Making 11

    Fluid Methodologies 11

    1.3 GLOBAL PROJECT MANAGEMENT 12

    1.4 PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS 13

    Light Methodologies 16

    Heavy Methodologies 16

    Frameworks 16

    1.5 THE NEED FOR EFFECTIVE GOVERNANCE 19

    1.6 ENGAGEMENT PROJECT MANAGEMENT 20

    1.7 OTHER DEVELOPMENTS IN PROJECT MANAGEMENT 22

    1.8 A NEW LOOK AT DEFINING PROJECT SUCCESS 23

    Success Is Measured by the Triple Constraints 23

    Customer Satisfaction Must Be Considered As Well 23

    Other (or Secondary) Factors Must Be Considered As Well 24

    Success Must Include a Business Component 24

    Prioritization of Success Constraints May Be

    Necessary 25

    The Definition of Success Must Include a "Value" Component 26

    Multiple Components for Success 27

    The Future 28

    1.9 CONCLUSIONS 28

    2 THE DRIVING FORCES FOR BETTER METRICS 29

    2.0 INTRODUCTION 29

    2.1 STAKEHOLDER RELATIONS MANAGEMENT 30

    2.2 PROJECT AUDITS AND THE PMO 40

    2.3 INTRODUCTION TO SCOPE CREEP 41

    Defining Scope Creep 42

    Scope Creep Dependencies 44

    Causes of Scope Creep 45

    The Need for Business Knowledge 46

    The Business Side of Scope Creep 47

    2.4 PROJECT HEALTH CHECKS 48

    Understanding Project Health Checks 49

    Who Performs the Health Check? 52

    Life Cycle Phases 52

    2.5 MANAGING DISTRESSED PROJECTS 53

    "Root" Causes of Failure 54

    The Definition of Failure 56

    Early Warning Signs of Trouble 56

    Selecting the Recovery Project Manager (RPM) 58

    Recovery Life Cycle Phases 59

    The Understanding Phase 59

    The Audit Phase 60

    The Tradeoff Phase 62

    The Negotiation Phase 64

    The Restart Phase 64

    The Execution Phase 65

    3 METRICS 67

    3.0 INTRODUCTION 67

    3.1 PROJECT MANAGEMENT METRICS: THE EARLY YEARS 67

    3.2 PROJECT MANAGMENT METRICS: CURRENT VIEW 71

    3.3 UNDERSTANDING METRICS 71

    3.4 CAUSES FOR LACK OF SUPPORT FOR METRICS MANAGEMENT 74

    3.5 CHARACTERISTICS OF A METRIC 75

    3.6 METRIC CATAGORIES AND TYPES 77

    3.7 SELECTING THE METRICS 79

    3.8 METRICS AND INFORMATION SYSTEMS 82

    3.9 CRITICAL SUCCESS FACTORS 82

    3.10 METRICS AND THE PMO 85

    3.11 CHURCHILL DOWNS INCORPORATED'S PROJECT PERFORMANCE MEASUREMENT APPROACHES 89

    Toll Gates (Project Management-Related Progress and Performance Reporting) 90

    4 KEY PERFORMANCE INDICATORS 97

    4.0 INTRODUCTION 97

    4.1 THE NEED FOR KPIs 98

    4.2 USING THE KPIs 101

    4.3 THE ANATOMY OF A KPI 102

    4.4 KPI CHARACTERISTICS 103

    Accountability 105

    Empowered 105

    Timely 105

    Trigger Points 105

    Easy to Understand 106

    Accurate 106

    Relevant 107

    Seven Strategies for Selecting Relevant Key Performance Indicators 107

    Putting the R in KPI 108

    Take First Prize 111

    4.5 CATAGORIES OF KPIs 111

    4.6 KPI SELECTION 112

    4.7 KPI MEASUREMENT 117

    4.8 KPI INTERDEPENDENCIES 119

    4.9 KPIs AND TRAINING 120

    4.10 KPI TARGETS 121

    4.11 KPI FAILURES 123

    4.12 BRIGHTPOINT CONSULTING, INC.--DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS 124

    Introduction 124

    Metrics and Key Performance Indicators 125

    Scorecards, Dashboards, and Reports 126

    Gathering KPI and Metric Requirements for a Dashboard 126

    Interviewing Business Users 127

    Putting It All Together--The KPI Wheel 128

    Start Anywhere, but Go Everywhere 129

    Wheels Generate Other Wheels 130

    A Word about Gathering Requirements and Business Users 131

    Wrapping It All Up 131

    5 VALUE-DRIVEN PROJECT MANAGEMENT METRICS 133

    5.0 INTRODUCTION 133

    5.1 VALUE OVER THE YEARS 135

    5.2 VALUES AND LEADERSHIP 136

    5.3 COMBINING SUCCESS AND VALUE 139

    5.4 RECOGNIZING THE NEED FOR VALUE METRICS 142

    5.5 THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES 145

    5.6 CUSTOMER/STAKEHOLDER IMPACT ON VALUE METRICS 151

    5.7 CUSTOMER VALUE MANAGEMENT (CVM) 152

    5.8 THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND VALUE 155

    5.9 BACKGROUND TO METRICS 160

    Redefining Success 161

    The Growth in the Use of Metrics 163

    5.10 SELECTING THE RIGHT METRICS 166

    5.11 THE FAILURE OF TRADITIONAL METRICS AND KPIS 170

    5.12 THE NEED FOR VALUE METRICS 170

    5.13 CREATING A VALUE METRIC 171

    5.14 INDUSTRY EXAMPLES OF VALUE METRICS 177

    5.15 USE OF CRISIS DASHBOARDS FOR OUT-OF-RANGE

    VALUE ATTRIBUTES 182

    5.16 ESTABLISHING A METRICS MANAGEMENT PROGRAM 183

    5.17 USING VALUE METRICS FOR FORECASTING 185

    5.18 METRICS AND JOB DECRIPTIONS 187

    5.19 GRAPHICAL REPRESENTATION OF METRICS 187

    6 DASHBOARDS 197

    6.0 INTRODUCTION 197

    6.1 TRAFFIC LIGHT DASHBOARD REPORTING 200

    6.2 DASHBOARDS AND SCORECARDS 201

    Dashboards 202

    Scorecards 202

    Summary 203

    6.3 BENEFITS OF DASHBOARDS 205

    6.4 RULES FOR DASHBOARDS 205

    6.5 BITWORK, INC.: TEN QUESTIONS TO ASK BEFORE IMPLEMENTING A DASHBOARD OR REPORTING SYSTEM 206

    1. What Are Your Needs? 206

    2. What Do You Have in Place Already? 206

    3. What Is Involved in Integration? 206

    4. How Long Does Installation Take? 207

    5. How Easy Is the System to Use? 207

    6. Who Will Use the System? 207

    7. Can You Get Customizations? 208

    8. What's Involved in Operations and Maintenance? 208

    9. What Does the System Cost? 208

    10. How Long Will It Last? 209

    6.6 BRIGHTPOINT CONSULTING, INC.: DESIGNING EXECUTIVE DASHBOARDS 209

    Introduction 209

    Dashboard Design Goals 210

    Defining Key Performance Indicators 210

    Defining Supporting Analytics 210

    Choosing the Correct KPI Visualization Components 211

    Supporting Analytics 213

    Validating Your Design 217

    6.7 ALL THAT GLITTERS IS NOT GOLD 218

    6.8 DASHBOARD DESIGN TIPS 239

    6.9 PURESHARE, INC. 240

    PureShare White Paper #1: Metric Dashboard Design 241

    White Paper #2 Pro-Active Metrics Management 252

    6.10 LOGIXML, INC.: DASHBOARD BEST PRACTICES 262

    Executive Summary 262

    Introduction--What's New about Dashboards? 263

    How Modern Is the Modern Dashboard? 264

    The Dashboard versus the Spreadsheet 264

    Designing the Dashboard 266

    The Business-Driven Dashboard 267

    The Implications for the IT Provider 268

    Implementing the Dashboard 268

    Organizational Challenges 269

    Common Pitfalls 270

    Justifying the Dashboard 271

    Return on Investment 271

    Ensuring Service Level Agreements 272

    Conclusion 272

    6.11 A SIMPLE TEMPLATE 273

    6.12 SUMMARY AND CONCLUSIONS 273

    The Importance of Design to Information Dashboards 273

    The Rules for Color Usage on Your Dashboard 276

    The Rules for Graphic Design of Your Dashboard 278

    The Rules for Placing the Dashboard in Front of Your

    Users--The Key to User Adoption 279

    The Rules for Accuracy of Information on Your Dashboard 280

    7 DASHBOARD APPLICATIONS 281

    7.0 INTRODUCTION 281

    7.1 DASHBOARDS IN ACTION: VENTYX, AN ABB COMPANY 281

    7.2 DASHBOARDS IN ACTION: JOHNSON CONTROLS, INC. 282

    7.3 DASHBOARDS IN ACTION: COMPUTER ASSOCIATES, INC. 288

    Introduction 288

    Project Operational Alert Dashboard 290

    Project Operational Alerts Drill Down 292

    Project Listing Dashboard 292

    Resource Planning Dashboard 295

    Resource Planning Drill Down 295

    7.4 DASHBOARDS IN ACTION: PIEMATRIX, INC. 295

    PIEmatrix Overview 298

    PIEmatrix Executive Dashboard 299

    Executive Dashboard and To Do--Where Does All This Data Come From? 310

    Project--Governing and Executing the Project in a Visual and Friendly Way 313

    Project--Planning the Project 316

    Project--Breaking Down Silos 324

    Authoring--Where the Best Practice Content Comes From 324

    From Authoring Back to the Executive Dashboard 328

    7.5 DASHBOARDS IN ACTION: INTERNATIONAL INSTITUTE FOR LEARNING 329

    7.6 DASHBOARDS IN ACTION: WESTFIELD INSURANCE 329

    7.7 DASHBOARDS IN ACTION: MAHINDRA SATYAM 333

    8 MEASUREMENT-DRIVEN PROJECT MANAGEMENT 339

    8.0 INTRODUCTION 339

    8.1 MEASUREMENT CONCEPTS 340

    If It Matters, It Is Detectable 340

    If It Is Detectable, It Can Be Measured 340

    If It Can Be Measured, It Can Be Managed 340

    It Has Probably Been Done Before 341

    There Is More Available Data Than You Think 341

    You Don't Need As Much Data As You Think 341

    What Gets Measured, Gets Done 341

    You Have to Think Differently Than Most People 342

    8.2 DEFINITIONS 342

    Information Requirement 342

    Entity 342

    Attribute 342

    Process 342

    Measurement 343

    Uncertainty 343

    Accuracy 345

    Precision 345

    Measure 345

    Indicator 345

    Information Solution 345

    8.3 MEASUREMENT PROCESS 346

    Preliminary Research 346

    Case Study: Customer Loyalty Project 346

    Identify Information Requirements 347

    Case Study: Customer Loyalty Project 349

    Analyze Information Requirements 351

    Case Study: Customer Loyalty Project 352

    Case Study: Customer Loyalty Project 353

    Create Indicator 353

    Case Study: Customer Loyalty Project 354

    Integrate Measurement into Project Processes 363

    8.4 ADDITIONAL INFORMATION ON MEASUREMENT CATEGORIES 365

    8.5 FINAL COMMENTS 366

    INDEX 367