Produktbild: Social Media Marketing

Social Media Marketing An Hour a Day

Fr. 42.90

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.03.2012

Verlag

John Wiley & Sons

Seitenzahl

432

Maße (L/B/H)

23.7/18.9/3 cm

Gewicht

634 g

Auflage

2. Auflage

Sprache

Englisch

ISBN

978-1-118-19449-2

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.03.2012

Verlag

John Wiley & Sons

Seitenzahl

432

Maße (L/B/H)

23.7/18.9/3 cm

Gewicht

634 g

Auflage

2. Auflage

Sprache

Englisch

ISBN

978-1-118-19449-2

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  • Produktbild: Social Media Marketing
  • Foreword xix

    Introduction xxi

    Part I The Foundation of Social Media 1

    Chapter 1 Backlash 3

    The Early Social Networks 4

    The Pushback Begins 6

    A Big Boost from an Unlikely Source 6

    Why Does This Matter? 7

    The Backlash: Measured and Formalized 11

    The Main Points 14

    Chapter 2 The Marketer's Dilemma 15

    The Roots of Avoidance 16

    Early Online Word of Mouth 19

    The Social Web Blooms 26

    Nielsen Adds Social Metrics 28

    The Main Points 30

    Chapter 3 What Is Social Media? 31

    Social Media Defined 32

    Is Social Media Accurate? 34

    Social Media and Marketing 37

    Social Media as a Guidepost 39

    Social Media's Impact on the Purchase Funnel 41

    The Social Feedback Cycle 42

    The Elements of Social Media 45

    The Main Points 48

    Part II Month 1: Prepare for Social Marketing 49

    Chapter 4 Week 1: Web 2.0, The Social Web 51

    Social Networks: The Power of the Collective 52

    Sarnoff's Law 53

    Metcalfe's Law 53

    Reed's Law 54

    Social Media Begins Here 56

    Week 1: Engaging with Social Media 57

    Monday: Using Blogs and Wikis 58

    Tuesday: Multimedia 62

    Wednesday: Microblogs and Tagging 66

    Thursday: RSS 70

    Friday: Social Networks 73

    The Main Points 78

    Chapter 5 Week 2: The Social Feedback Cycle 79

    Social Media in Marketing 80

    Consideration and the Purchase Funnel 83

    Consumer-Generated Media 87

    Create Your Social Feedback Cycle 92

    The Social Feedback Cycle 92

    Monday: Define Campaign Objectives 93

    Tuesday: The Awareness Phase 95

    Wednesday: The Point of Sale 96

    Thursday: Gathering Insights 98

    Friday: Your Social Feedback Cycle 101

    The Main Points 103

    Chapter 6 Week 3: Touchpoint Analysis 105

    Touchpoints and the Social Web 106

    Identifying Touchpoints 110

    Quantifying Touchpoints 113

    Monday: Gather Your Touchpoint Data 114

    Tuesday: Organize Your Data 118

    Wednesday: Evaluate and Rank Your Data 123

    Thursday: Analyze Your Data 127

    Friday: Plan Your Next Steps 128

    The Main Points 129

    Chapter 7 Week 4: Influence and Measurement 131

    Influence and the Social Web 132

    Quantifying the Conversation 137

    Monday and Tuesday: Influence and Metrics 138

    Wednesday: Applying Influence: Social Media 143

    Thursday and Friday: Metrics--From Influence to ROI 147

    The Main Points 154

    Part III Month 2: Social Media Channels 155

    Chapter 8 Week 1: Build a Social Media Campaign 157

    How Is Social Media Different? 158

    Quantifying the Social Feedback Cycle 160

    Monday: Combining Touchpoints and Feedback 161

    Tuesday: Applying Social Media Metrics 162

    Wednesday: Social Media Channels 167

    Thursday and Friday: Social Media and the Purchase Funnel 174

    The Main Points 183

    Chapter 9 Week 2: Social Platforms 185

    Building Social Networks 186

    Monday: Build a Social Network 187

    Tuesday: Participate in the Social Web 193

    Wednesday: Social Application Platforms 197

    Thursday: Understand Customer Communities 203

    Friday: Work with Social Platforms 206

    The Main Points 211

    Chapter 10 Week 3: Social Content--Text, Photos, Audio, and Video 213

    Advertising and the Social Web 214

    Monday: Explore Corporate Blogs 214

    Tuesday: Experience Microblogs 221

    Wednesday: Consider Photo and Video Sharing 226

    Thursday: Experience Audio and Video Podcasting 233

    Friday: Create Your Social Media Marketing Plan 238

    The Main Points 240

    Chapter 11 Week 4: Social Content--Ratings, Reviews, and Recommendations 241

    Marketplace Conversations 242

    Building Consensus 244

    Monday: Understand Consensus and Marketing 245

    Tuesday: Win the Popularity Contest 254

    Wednesday: Apply Recommendations 258

    Thursday: Get There Faster 260

    Friday: Build Your Plan 265

    The Main Points 267

    Chapter 12 Week 5: Social Interactions 269

    Connecting the Dots 270

    Managing Social Information 271

    Monday: Events and Calendars 275

    Tuesday: Mobile and Location-Based Media 280

    Wednesday: Status Notices and Activity Streams 283

    Thursday: Activity Feeds 285

    Friday: Social Information and Marketing 288

    The Main Points 291

    Part IV Month 3: Complete Your Plan 293

    Chapter 13 Week 1: Objectives, Metrics, and ROI 295

    The Basis for Social Media Metrics 296

    Define Your Objectives and Audience 296

    Key Performance Indicators 297

    What and Where to Measure 298

    Choosing Social Media Metrics 302

    Metrics in Motion 303

    Content Metrics 303

    Relevance Metrics 305

    Impact Metrics 306

    Real-World Connections 307

    Audience 308

    Influence 309

    Engagement 309

    Loyalty 310

    Action 311

    Planning for Measurement 312

    Monday: Your Business Objectives 313

    Tuesday: Your Audience 313

    Wednesday: Content Metrics 315

    Thursday: Relevance Metrics 316

    Friday: Impact Metrics 317

    The Main Points 318

    Chapter 14 Week 2: Present Your Social Media Plan 319

    Create Your Plan 320

    Monday: Affirm Your Business Objectives 322

    Tuesday: Define the Opportunity and Choose Your Methods 325

    Wednesday: Select Your Channels 330

    Thursday: Select Your Metrics 337

    Friday: Write and Present Your Plan 341

    The Main Points . 342

    Appendix A Worksheets 343

    Worksheets Part II 344

    Chapters 4-7 344

    Chapter 4: Week 1: Web 2.0, The Social Web 344

    Chapter 5: Week 2: The Social Feedback Cycle 349

    Chapter 6: Week 3: Touchpoint Analysis 353

    Chapter 7: Week 4: Influence and Measurement 357

    Worksheets Part III 362

    Chapters 8-12 362

    Chapter 8: Week 1: Build a Social Media Campaign 362

    Chapter 9: Week 2: Social Platforms 366

    Chapter 10: Week 3: Social Content--Text, Photos, Audio, and Video 369

    Chapter 11: Week 4: Social Content--Ratings, Reviews,

    and Recommendations 372

    Chapter 12: Week 5: Social Interactions 375

    Worksheets Part IV 379

    Chapters 13 & 14 379

    Chapter 13: Week 1: Objectives, Metrics, and ROI 379

    Chapter 14: Week 2: Present Your Social Media Plan 382

    Appendix B Additional Social Media Resources 387

    Industry Experts 388

    Industry Blogs and Resources 388

    Agencies and Social Media Practitioners 389

    Social Networks and Services 389

    Metrics Platforms and Listeners 390

    Index 391