• Produktbild: Complete B2B Online Marketing
  • Produktbild: Complete B2B Online Marketing

Complete B2B Online Marketing

Fr. 55.90

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

07.08.2012

Verlag

John Wiley & Sons

Seitenzahl

288

Maße (L/B/H)

23.5/19.1/1.6 cm

Gewicht

426 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-14784-9

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

07.08.2012

Verlag

John Wiley & Sons

Seitenzahl

288

Maße (L/B/H)

23.5/19.1/1.6 cm

Gewicht

426 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-14784-9

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Complete B2B Online Marketing
  • Produktbild: Complete B2B Online Marketing
  • Introduction xxi

    Chapter 1 Understanding B2B Online Marketing 1

    Why Online? 2

    Your Current Marketing mix 3

    Assessing the Value Proposition of Online 4

    B2B Is Different 5

    Building B2B Confidence 5

    Developing Individual Relationships with Decision Makers 8

    Mitigating the Decline of Brand Loyalty 8

    Developing Your Strategy 11

    How Online Marketing Can Solve Your Organization's Pain Points 11

    Supercharging Content and Messaging with Online 12

    How Online Reflects the Funnel: Objectives and Measurement 13

    Chapter 2 Building a B2B Brand Online 17

    Understanding Online and Using Digital to Build a Brand 18

    Business-to-Business Brand Building vs. Business-to-Consumer Brand Building 18

    Using Online to Build Trust 19

    Tactical Guide to B2B Branding Online 21

    Online Impact on the Marketing and Sales Funnel 21

    Who Are Your Customers and Why Do They Buy? 25

    Building a Website Based on Your Brand 26

    Using Search, Display, Social, and Retargeting to Build Your Brand 27

    Go Identify Your Audience 29

    Defining Audience Segments 30

    Identifying and Solving the B2B Pain Points for Each Segment 30

    Setting Up Objectives and Measurement 31

    Determining Your Content Strategy 32

    Mapping Your Audience 32

    When to Create and When to Kill Content 34

    Choosing the Most Helpful Distribution Channels 34

    Chapter 3 Search Engine Optimization: Outranking Your Competitors 37

    What Is SEO? 38

    Trends in Algorithms 38

    Making Search Personal 39

    The Wagging Tail of Keywords 41

    Researching Keywords 42

    Writing with Keywords 44

    Keywords Where You Almost Forgot to Put Them 46

    Monitoring Keyword Performance 47

    Squeezing the Juice Out of Links 48

    Developing Links for Better Ranking 51

    Designing for Optimal Results 52

    Getting Rich Media to Work for You 52

    Mapping Your Site 53

    Chapter 4 Using Paid Online Media in the B2B Marketplace 57

    Search Engine Marketing 58

    The Basics of Paid Search Marketing 58

    B2B Strategies for Paid Search 62

    Paid Search as Awareness 62

    Building a Paid Search Strategy to Generate Demand 65

    Display Advertising for B2B 69

    Display Advertising to Drive Awareness 70

    Display Awareness Metrics 71

    Display Advertising for Demand Generation 72

    The ROI of Display 73

    Social Media Advertising 74

    Promoting with Twitter 74

    Facebook Advertising 76

    Chapter 5 Search and Social Media for Online PR 81

    Overview of Traditional B2B PR 82

    The Traditional Press Kit 82

    News Clipping Service 82

    Tracking Analyst Relations 83

    How Online PR Is Different 84

    Understanding the SEO Press Release 84

    Reaching Out to Bloggers 86

    Social Media Influence 87

    Three B2B Online PR Case Studies 90

    Rutgers Center for Management Development 91

    SES Conference & Expo 92

    Piper Aircraft 94

    Chapter 6 Social Media 101

    Social Media Listening 102

    Look Who's Talking 103

    Where Your Customers Talk 103

    Setting Up Listening 104

    Feedback Loops: Product, Marketing, and Strategy 106

    Exploiting Your Resources 108

    Capacity Planning 109

    Organization and Ownership 110

    Training and References 112

    Social Engagement 115

    When to Let Comments Go 115

    Keeping Pace with Velocity 116

    The Value of Social Brand 117

    Fortifying Your Customer Advocates 118

    Chapter 7 Optimizing with Metrics 121

    Aligning Analytics with the Goals of Your Site 122

    The Basics of Analyzing Metrics 122

    Distinguishing the Right Measures 123

    Understanding Your Traffic 124

    Key Performance Indicators and Other Meaningful Reports 125

    Wash, Rinse, and Repeat to Improve Your Site 126

    Checking the Numbers 127

    Identifying Traffic Problems 129

    Conversion Problems 131

    Testing for Ongoing Optimization 133

    Should It Stay or Should It Go? 135

    When to Overhaul and When to Kill 135

    Social Media Metrics 136

    Creating Strong Paid Ads for Social 137

    Growing Social Through Earned, Organic Search 138

    Chapter 8 Conversion Rate Optimization and Usability 141

    Web Usability and CRO: Similarities and Differences 142

    Where to Start: Stages for Usability and CRO 142

    Balancing the Call to Action 143

    Business Maturity: The Litmus Test for Usability or CRO as a Starting Point 145

    CRO Basics: Assessing Opportunity 146

    Key B2B Conversions 149

    Early Stage: Engagement 149

    Midstage: Microconversions 150

    Late Stage: Form and Trial Conversions 151

    Knowing When Not to Test 152

    Getting Started with Usability Practices 152

    Understanding and Developing Personas 153

    Alerts to Usability Problems 155

    Building Blocks for Usability 156

    Orienting with Cues and Copy 156

    Scanning: Or, What's at Stake 158

    Chapter 9 Integrating Online with Offline Marketing 159

    Can Events and Online Marketing Ever Join Forces? 160

    Using Online Marketing to Drive Event Registration 160

    Getting the Most Out of Event Participation 168

    Using Online Marketing to Track, Measure, and Understand Traditional Marketing 174

    Direct Mail 174

    Print and Traditional Advertising 179

    Chapter 10 Managing Your Leads: Automation and Nurturing 181

    Basics of Marketing Automation 182

    Effectively Using Segmentation 182

    Lead Nurturing 183

    The Who: Finding the Right Audience Through Lead Scoring 186

    The What: Creating the Right Content 188

    When It's 1:1 and When It's 1:Many 189

    Basics of B2B Email Marketing 198

    Email Best Practices 198

    Getting the Most Out of Your Emails 199

    Cleaning Your Lists to Ensure Quality Leads 200

    Segmenting Email for Better Response 201

    Chapter 11 Integrating Marketing with CRM 203

    Understanding Your CRM 204

    What Is a CRM Integration, and Why Is It Important? 204

    Types of Data Integration 205

    Integrating CRM with Search 205

    Marketing Automation and CRM 208

    Clean Data Integration 210

    Integrating Social Media with CRM 212

    Integrating Web Analytics with CRM 213

    Call Tracking and Data Integration 214

    Must-Have CRM Metrics 215

    Web Lead to Closed Deal 215

    Social Impact 216

    Chapter 12 The Overall Marketing Mix 217

    Marketing Mix Framework 218

    The State of the (Marketing) Union 219

    Digital vs. Traditional Investments 220

    What Mix Is Most Effective? 221

    Analyzing Returns 223

    Forecasting 223

    Correcting 225

    Sometimes You Can't Predict the Future 227

    Integrating New Forms of Marketing into the Mix 232

    Glossary 241

    Index 247