Business Excellence Performance in the Hospitality Industry Profound Awarness
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- Englisch ausgewählt
Fr. 67.90
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Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
05.12.2011
Verlag
LAP LAMBERT Academic PublishingSeitenzahl
108
Maße (L/B/H)
22/15/0.7 cm
Gewicht
179 g
Auflage
1. Auflage
Sprache
Englisch
ISBN
978-3-8473-0142-4
Business Excellence Performance in the Hospitality Industry is a unique text, which links these three important areas of quality management. Bringing Business Excellence in services is multi-faced and therefore is difficult to initiate and put into practice. Business Excellence looks at all key determinants involve-be they frontline employees, supervisor or managers and considers a number of approaches and techniques for improving hotels successfully. The book at the final chapter also suggests various implications to the hotel managers, politicians and policy makers of emerging economies like Iran, in order to achieve stronger business excellence in their hotels and have higher performance. Business Excellence Performance in the Hospitality Industry is invaluable for academics and tourism students including PhD and master, and is suitable as supplementary material for undergraduate courses; such as, introduction to management, Total Quality Management,Quality Management, Business Excellence in tourism, and so forth.
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