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  • Produktbild: Total Quality Management in Action
  • Produktbild: Total Quality Management in Action

Total Quality Management in Action

Fr. 241.00

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

20.09.2011

Verlag

Springer Netherland

Seitenzahl

290

Maße (L/B/H)

23.5/15.5/1.7 cm

Gewicht

487 g

Auflage

Softcover reprint of the original 1st ed. 1996

Sprache

Englisch

ISBN

978-94-010-7188-8

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

20.09.2011

Verlag

Springer Netherland

Seitenzahl

290

Maße (L/B/H)

23.5/15.5/1.7 cm

Gewicht

487 g

Auflage

Softcover reprint of the original 1st ed. 1996

Sprache

Englisch

ISBN

978-94-010-7188-8

Herstelleradresse

Springer-Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE

Email: ProductSafety@springernature.com

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  • Produktbild: Total Quality Management in Action
  • Produktbild: Total Quality Management in Action
  • One TQM Principles and Practice.- 1 The European Foundation for Quality Management: latest developments.- 2 Creating robust product and process design.- 3 Leadership in the 21st century.- 4 The system works..only through co-operation.- 5 A strategy for nurturing a culture of continuous improvement.- 6 T I Europe — “Strategies for Excellence”.- 7 Doing quality from the middle: the Sheffield experience.- 8 Quality deployment in the service sector.- 9 Onwards and upwards — building on business excellence.- 10 Achieving excellence in small and medium sized enterprises.- 11 Overcoming the barriers to TQM.- 12 Planning for excellence.- 13 Forget managing change — get back to managing the business.- Two Community and Education.- 14 Principles of quality in the community.- 15 Quality management systems in HEIs in the UK: an empirical study.- 16 Implementation of a holistic quality concept at a university as a tool for increasing efficiency and effectiveness.- 17 An evaluation of the introduction of TQM in Castle junior school.- 18 Assessing service quality in charity and voluntary organisations.- Three The Role of Self Assessment.- 19 Converting an internal audit into a positive process.- 20 Integrating quality and business planning using a self assessment matrix.- 21 Driving commitment to business excellence through self-assessment.- 22 The use of the European business excellence model as a business planning tool by an NHS trust.- 22a Is the business excellence model applicable in the UK public sector?.- Four International Comparisons.- 23 Material and scheme for continuous quality improvement in Catalonia.- 24 Quality problems in Libyan industry.- 25 The origins of European quality.- 26 QC circle activities — Japanese and European way.- Five Enterprise andIndustry.- 27 Self assessment in the small company environment.- 28 Achieving culture change in an integrated steel works rolling mill.- 29 Best practice implementation of Total Quality Management: multiple cross-case analysis of manufacturing and service organisations.- 30 Cultural change for survival.- Six Quality Methods.- 31 The investors in people and total quality Venn diagram.- 32 Are quality plans necessary in a total quality organisation?.- 33 Business process re-engineering: a retrospective case study.- 34 Implementation of total productive maintenance in support of an established total quality programme.- 35 Achieving contractual requirements and a TQM approach.- Seven Continuous Improvement Process.- 36 Why is it sometimes so hard to implement process capability studies?.- 37 Has TQM really taken advantage of the IT revolution?.- 38 TQM in financial services: an empirical study of best practice.- 39 The implementation of Total Quality Management in small and medium enterprises.- Eight Quality Measurement.- 40 Adapting the SERVQUAL scale and approach to meet the needs of local authority services.- 41 Improving the dissemination of SERVQUAL by using magnitude scaling.- 42 Business improvement programmes: measuring process in the Times top 500.- 43 Cultural changes in functional deportment.- 44 Customised interviewing: a research revolution.- Index of contributors.