CONTENTS
The Editors ix
SECTION 1 The Changing World of Human Resources
• Introduction 3
David Jamieson and John Vogelsang
1. The Role of Organization Development in the Human Resource Function 9
Edgar H. Schein
2. Organization Development and Human Resources Management 17
Dave Hanna
SECTION 2 Consulting and Partnership Skills
Introduction 27
Matt Minahan, David Jamieson, and Judy Vogel
Facilitation and the Consulting Process
3. Facilitation 101 35
Matt Minahan, Judy Vogel, Leon E. Butler, and Heather Butler Taylor
4. Action Research: The Anchor of OD Practice 46
Jeremy S. Lurey and Matt Griffin
5. The Organization Development Contract 53
Marvin Weisbord
6. The Seven Deadly Sins of OD Consulting:
Pitfalls to Avoid in the Consulting Practice 61
Connie A. Freeman
The Core Skills Needed in Consulting on Process Issues
7. Notes Towards a Better Understanding of Process: An Essay 66
Edgar H. Schein
8. The Consultant as Process Leader 71
Jane Moosbruker
The Client-Consultant Relationship
9. Working with the Client-Consultant Relationship: Why Every Step Is
an "Intervention” 76
Naomi Raab
10. Who Owns the OD Effort? 82
Harold Mack
11. Unraveling the "Who's Responsible?” Riddle 86
Arthur M. Freedman
The Consultant as Person
12. Rules of Thumb for Change Agents 88
Herbert Allen Shepard
13. If I Knew Then . . . : An Essay 94
Geoff Bellman
14. Who Is the Client Here?: On Becoming An OD Consultant 100
Robert Goldberg
Partnerships Among the HR Business Partner, Leadership, Staff, and an
Internal or External OD Consultant
15. An Inner Blueprint for Successful Partnership Development:
Putting a Relationship to Work 102
Peter F. Norlin and Judy Vogel
16. Reflections on a Cross-Cultural Partnership in Multicultural Organizational
Development Efforts 110
Maria C. Ramos and Mark A. Chesler
SECTION 3 Use of Self as an Instrument of Change
Introduction 121
John Vogelsang and Matt Minahan
Use of Self: Our Instrument of Change
17. Managing Use of Self for Masterful Professional Practice 127
David Jamieson, Matthew Auron, and David Shechtman
18. Personal and Organizational Authority: Bringing the Self into a System
of Work Relationships 137
Lawrence J. Gould
The Mental Realities We Build
19. Diversity, Inclusion, and the Ladder of Inference 147
Neil D. Samuels
20. Mindfulness and Experiential Learning 152
BaubackYeganeh and David Kolb
21. Generative Conversations: How to Use Deep Listening and Transforming Talk
in Coaching and Consulting 161
Robert J. Marshak
22. Diversity and Social Justice: Practices for OD Practitioners 168
Michael Brazzel
23. Racism in the Workplace: OD Practitioners' Role in Change 177
Judith H. Katz and Karon R. Moore
24. Quadrant Behavior Theory: Edging the Center the Potential for Change
and Inclusion 182
Cathy Royal
Ethical Leadership
25. Ethical Leadership and OD Practice 191
Wendell Nekoranec
Covert Processes
26. Diagnosing Covert Processes in Groups and Organizations 198
Robert J. Marshak and Judith H. Katz
SECTION 4 Thinking Systemically and Strategically
Introduction 209
John Vogelsang and Matt Minahan
Systems Thinking: The Connectedness of Everything
27. General Systems Theory: What is it? Is There an Application Example
for OD? 218
William Becker
28. Gestalt OSD and Systems Theory: A Perspective on Levels of System
and Intervention Choices 226
Veronica Hopper Carter
29. Towards a Behavioral Description of High-Performing Systems 234
Peter Vaill
An Evolving Understanding of Systems Thinking
30. Chaos and Complexity: What Can Science Teach? 241
Margaret Wheatley
31. The Postmodern Turn in OD 250
Gervase Bushe and Robert J. Marshak
Designing Organizations
Culture
32. Corporate Culture 253
Edgar H. Schein
33. Trauma and Healing in Organizations 259
Pat Vivian and Shana Hormann
34. Diversity and Inclusion as a Major Culture Change Intervention 267
Judith H. Katz and Frederick A. Miller
Organic/Open Systems Models
35. Organizational Circulatory Systems: An Inquiry 275
Art Kleiner
36. Organic Organizational (Org2) Design 281
Gina Hinrichs
37. Participative Design: An Overview 294
Greg Vaughan
Complex Adaptive and Dialogic Approaches
38. Creating the Complex Adaptive Organization: A Primer on Complex
Adaptive Systems 302
Dudley Tower
39. Incorporating Social Network Analysis into Traditional OD Interventions:
A Case Study 310
Stephen K. Garcia and Edward Shin
40. Appreciative Inquiry and Positive Organizational Scholarship: A Philosophy
of Practice for Turbulent Times 320
David S. Bright and Mary T. Miller
41. Creating Change by Changing the Conversation 330
Robert J. Marshak and David Grant
SECTION 5 Employee Engagement
• Introduction 341
Maya Townsend and Annie Viets
Working Out: Building Strength Through Employee Engagement
42. A Brief and Provocative History of Participation 345
Edgar H. Schein
43. Employee Engagement and OD Strategies 349
Debra Orr and Hona Mathews
44. The Identity Effect: How Identity-Based Management Drives Employee
Engagement and Business Performance 357
Larry Ackerman
45. Will Employee Engagement Be Hijacked or Reengineered? 368
Paul M. Mastrangelo
One Plus One Equals Four Star Performance: Engaging in Collaboration
46. The Power of Interactive Collaborative Designs 375
Jean-Pierre Beaulieu, Emile J. Carrière, and Christopher Schoch
47. Creating a Culture of Collaboration in a City Government 381
Nancy L. Southern
Lights, Camera, Action: Close-Ups of Engagement
48. Employee-Led Organizational Change: Theory and Practice 389
Victor Woodell and Sanyani Edwards
49. The Politics of Implementation: The Importance of Building Consensus
Around Employee Performance Management 396
Victor Woodell
50. Interest-Based Problem Solving: Foundation of a Labor and Management
Partnership 402
Jeffrey Jackson and Adrienne Eaton
SECTION 6 Change Management
• Introduction 411
Maya Townsend
Change by Any Other Name: Kinds of Change
51. Awake at the Wheel: Moving beyond Change Management to
Conscious Leadership 418
Linda Ackerman Anderson and Dean Anderson
52. The Tao of Change Redux 427
Robert J. Marshak
53. Improving Change Implementation: Practical Adaptations of Kotter's Model 438
Nicole Stragalas
What Now? Understanding Change from the Change Recipient's Viewpoint
54. Change from the Employees' Perspective: The Neglected Viewpoint 448
Michael H. Vinitsky and Adam S. Kling
55. Resistance in Organizations: How to Recognize, Understand, and
Respond to It 455
Barry Dym
56. Appreciative Inquiry: Debunking the Mythology Behind Resistance to Change 466
Thomas C. Head
57. Utilizing States of Organizational Readiness 473
Barry Dym and Harry Hutson
58. Developing Organization Change Champions: A High Payoff Investment! 483
Don Warrick
How to Make Them Sit Up and Take Notice: The Successful Change Agent
59. The Role of Leadership in the Management of Organizational Transformation
and Learning 491
Edgar H. Schein
60. Change Mastery, Simplified 499
Chris Hoffman
61. Backcasting: A Systematic Method for Creating a Picture of the Future and
How to Get There 507
Larry Hirschhorn
62. Using Action Learning for Organization Development and Change 518
Arthur M. Freedman
63. Strategic Change Consulting: How to Leverage Your Work at the
Enterprise Level 528
Linda Ackerman Anderson and Dean Anderson
Special Topics
64. The Executive Perspective on Mergers and Acquisitions 535
Robert C. Barnett
65. An Appreciative Inquiry Into the Factors of Culture Continuity During
Leadership Transition: A Case Study of LeadShare, Canada 543
Mary Ann Rainey
SECTION 7 Globalization, Cross-Cultural Interaction, and Virtual Working Arrangements
Introduction 553
Annie Viets and Cathy Royal
Creating Global Glue and Alignment
66. Global Glue and the Case Study of Fonterra 558
Annie Viets
67. Organizational Development's Role When Going Global 563
Therese F. Yaeger and Peter F. Sorensen
68. Implementing a Global Corporate Strategy: The Role of Organization
Development 569
Therese F. Yaeger and Peter F. Sorensen
69. Socio-Economic Approach to Management: A Successful Systemic
Approach to Organizational Change 575
John Conbrere and Alla Heorhiadi
70. Business as an Agent of World Benefit: A Worldwide Action Research
Project Using Appreciative Inquiry 582
David L. Cooperrider, Nadya Zhexembayeva, Amanda Trosten-Bloom,
and Diana Whitney
Leadership
71. Leadership Connectivity: Building Global Partnerships 590
Maya Hu-Chan
72. Global Leadership: A Virgin Landscape for OD Practitioners in the Vanguard 597
Patricia Shafer
Consultant Role
73. The Core Value of OD Revisited: A Compass for Global and International
Organizational Development 605
Therese F. Yaeger
74. OD: Dancing in the Global Context 612
Anne H. Litwin
Community and Sustainability
75. Organization as Community: What We have to Learn from the Maasai
about OD 619
John J. Scherer, with Kakuta Ole Ole Maimai Hamisi
76. Creating High Impact Organizations in the SADC: Adapting OD Methods
and Practices 624
Mambo G. Mupepi, Ram V. Tenkasi, Peter F. Sorensen, and Sylvia C. Mupepi
Communication in Global Enterprises
77. Addressing the Global Virtual Competency Gap 632
Steve Gens and Deb Torchia
78. OD 2.0: Shifting from Disruptive to Innovative Technology 635
Kathleen Iverson and George Vukotich
About the Contributors 643
Index 653
