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Produktbild: Operational Excellence

Operational Excellence Journey to Creating Sustainable Value

Fr. 103.00

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

23.03.2015

Verlag

John Wiley & Sons

Seitenzahl

344

Maße (L/B/H)

24/16.1/2.3 cm

Gewicht

680 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-61801-1

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

23.03.2015

Verlag

John Wiley & Sons

Seitenzahl

344

Maße (L/B/H)

24/16.1/2.3 cm

Gewicht

680 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-118-61801-1

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Operational Excellence
  • Biography of John S. Mitchell xv

    Preface Journey to Operational Excellence xvii

    Acknowledgments xxi

    Introduction 1

    1 Operational Excellence--The Imperative 7

    Definition of Operational Excellence 7

    Definitions from Leading Global Enterprises 8

    A Simpler Definition for Operational Excellence 9

    Operational Excellence Embraces Everyone in an Enterprise 9

    Operational Excellence Improves Efficiency 10

    Efficiency and Effectiveness 10

    A Familiar Program 11

    Description 12

    The Journey 13

    Roadmap to Operational Excellence 14

    Reliability 14

    Risk 15

    Changes in the Business/Mission Environment 15

    Conventional Operations Management 16

    Maintenance Within an Operating Enterprise 17

    Managing Improvement Initiatives 17

    The Solution 19

    Leadership 20

    Working Level Improvement Action Teams 20

    Operational Excellence Improvement Initiatives 21

    Sustainability 22

    Effectiveness and Value Throughout the Enterprise 22

    The Operational Excellence Initiative 23

    Operating Performance Excellence 24

    Asset Performance Excellence 24

    Success--Greater Than the Sum of the Parts 25

    Essentials for Success 25

    Application 26

    What You Should Take Away 26

    2 Application of Operational Excellence 29

    Process Characteristics 29

    Operating/Market Environment 31

    Enterprise Strategy 32

    Strategic and Tactical Endeavors 33

    Growth Strategy 34

    Effectiveness 34

    Changes in the Operating Environment 34

    Value 35

    Journey into the Future 36

    What You Should Take Away 39

    3 Foundation Principles 41

    Operational Excellence--A Program Equivalent to Safety 41

    Use of Proven Practices 42

    Scope of Operational Excellence 43

    Financial Considerations 44

    Driven by Business/Mission Results 45

    Foundation Principles 47

    Principles of Operational Excellence 47

    Six D's of Operational Excellence 47

    Eight Elements of the Operational Excellence Program 48

    Results 49

    Leadership 49

    Requirements 50

    Program Definition 50

    Supporting Practices and Procedures 50

    Working Culture 51

    Information Management 51

    Follow-Up 52

    Implementing the Operational Excellence Program 52

    Benefits of Operational Excellence 52

    Improved SHE/EHS Performance 52

    Reduced Risk 53

    Improved Production/Mission Operational Effectiveness 53

    Improved Reliability 54

    Greater Predictability--Reduced Variation 54

    Improved Capital Effectiveness 54

    What You Should Take Away 54

    4 The Operational Excellence Program--Overview 57

    Initiation 57

    The Value Principle 59

    Use of Proven Practices Processes and Technology 61

    Operational Excellence Program 63

    Improvement Processes 64

    The Operational Excellence DIPICI Process 65

    Implementing Sequence 66

    Program Elements 67

    Essentials for Success 67

    Results 67

    Leadership 68

    Requirements 68

    Program Definition 68

    Practices and Procedures 69

    Working Culture 72

    Information Management 74

    Follow-Up 74

    Implementation 75

    Where and How to Begin? 77

    Considerations for Commencing with a Pilot 79

    Third Party Facilitation Assistance 79

    What You Should Take Away 80

    5 Business and Financial Elements 81

    Connection to Business Results 81

    Performance Measures 82

    The Opportunity 83

    Profit Center Mentality 83

    Justifying Improvements 84

    Value Prioritization 85

    Value Imperative for Operational Excellence 85

    Definition 85

    Financial Orientation 86

    The Financial Statement 86

    Selecting Financial Measures of Performance 87

    Accurate Lifetime Cost Tracking 88

    The Business Value Model 89

    Value Within an Operating Environment 92

    Value Within Operations and Maintenance 93

    Operating Effectiveness 93

    Overall Operational Effectiveness 93

    Real Compared to Normalized Values 95

    Leveraging Mission/Conversion Effectiveness 95

    What You Should Take Away 97

    6 The Essential Evolution to Real-Time Business Operational Excellence 99

    Background 100

    Necessity for Real-Time Operational Excellence 101

    Integrated Business and Operations System 102

    Real-Time Business Focus 102

    Developing Real-Time Business-Driven Operational Excellence 105

    Segmenting a Complex Concept 107

    What You Should Take Away 111

    7 Leadership Vision Strategy 113

    Executive Champion 113

    Visibly Engaged 114

    Communicate Compelling Vision 115

    Define Overall Enterprise Business Strategy 116

    Translate Business/Mission Objectives into Program Requirements 116

    Select Appoint and Empower Operational Leaders 116

    Continuing Tasks 116

    Steering Team 117

    General Guidelines 118

    Appoint Operational Excellence Program Leader/Champion 119

    Define Program Charter 119

    Facilitate Teamwork 121

    Empowered Decisions 121

    Leadership Succession 122

    Program Leader/Champion 123

    Summarized Duties and Responsibilities 123

    Program Leadership Team 124

    What You Should Take Away 125

    8 Safety and Human Performance Excellence 127

    Safety Performance Excellence 127

    Risk Management 127

    Human Performance Excellence 130

    Automation Technologies 131

    Improvement Culture 132

    What You Should Take Away 133

    9 Define the Program and Program Objectives 135

    Executive Leadership 136

    Operating Organization 136

    Steering Team 136

    Program Leader/Champion 139

    Program Plan 139

    Program Objectives 140

    Mission Statement 140

    Charter 141

    Principles 142

    Values 142

    Program Strategy 143

    Organization: Management Control and Administrative Systems 144

    Organizational Objectives 146

    Business and Risk Models 147

    Formulate Program Operating Plan 147

    Appoint Working-Level Leaders--Champions 150

    Program Leadership Team 151

    Add/Optimize Supporting Processes 153

    Information Structure and System 153

    Activity-Based Management/Accounting 154

    Roll Out Operational Excellence Program 155

    Maintain Motivation and Enthusiasm 155

    Clear Acknowledgement that Sustainable Progress Requires Time 155

    What You Should Take Away 156

    10 Optimize the Organization 157

    Organizational Requirements for Successful Operational Excellence 158

    Inspiring People 158

    Consistency of Message and Action 159

    Necessity for Improvement Requirements and Overall Objectives 159

    Empowerment 160

    Establish the Basis for Organizational Improvement 161

    Initiating Organizational Improvement 163

    Improvement Management Process 163

    Identify Potential Structural and Organizational Improvements 164

    Move the Organization from Management Control to Team Partnership 164

    Work Culture 165

    Achieving Individual and Organizational Success 165

    Improving Behaviors 166

    Skills Management and Training 166

    Information as a Basis for Training 167

    Personnel Reductions 168

    Necessity for Effective Communications 169

    Communications Requirements 170

    Communication Groups 171

    Messaging 174

    Communications Program 175

    Communications Team 175

    Methods of Communication 176

    Address all Anticipated Concerns 177

    What You Should Take Away 177

    11 Conduct Initial Training Workshops 179

    Establish Team Training Facilitation and Review Process 180

    Technical Training 180

    Workshop Description 181

    Workshop Process 181

    Review and Refine Program Basis 184

    What You Should Take Away 184

    12 Identify and Value Prioritize Opportunities for Improvement 185

    Validate Scope of Improvements 185

    Opportunity Identification Process 187

    Primary Detractors from Business/Mission Effectiveness 188

    Performance Objectives 188

    Improvement Methods 190

    Step-Change Improvement 190

    Continuous Improvement 191

    Identifying Specific Potential Improvements 191

    Quantify and Prioritize Opportunities--In Business Terms 193

    Value Prioritization 194

    Necessity for Complete Accurate Data 194

    Identify Below-Average Performance and Performers 195

    History 195

    Categories of Performance 196

    Safety Health Environment 196

    Conformance to Business/Mission Objectives 196

    Multiple Objectives 197

    Methods for Identifying Opportunities 197

    Pareto Analysis 197

    Risk 201

    Risk Analysis 203

    Failure Modes and Effects Analysis 205

    Financial Normalization 207

    Analyze to Determine Highest Potential Value Opportunities 207

    Identify Value Potential Probability of Success 208

    Valuation Challenges 209

    Final Stage 209

    Construct Priority List for Improvement 210

    Expand Leadership Team 210

    What You Should Take Away 211

    13 Process Reliability Techniques Help Make More Money 213

    Introduction 213

    Pareto Distribution 214

    Cause of Deficiencies 215

    Traditional Weibull Plots 216

    Process Weibull Plot 216

    Waste and the Hidden Factory 218

    Production Weibull Analysis 219

    World-Class Performance 219

    4th Quartile Performance 221

    Weibull Probit Analysis 223

    First Compared to Fourth Quartile Performance 224

    What You Should Take Away 226

    References 227

    14 Plan Opportunities for Improvement 229

    Appoint Improvement Action Teams 230

    Responsibilities 230

    Refine Preliminary Improvement Plans 232

    Refine Improvement Opportunities 233

    Obtain Required Information 233

    Validate Value Delivered: Contribution to Enterprise Business/Mission Objectives 234

    Confirm Priority to Assure Greatest Return 235

    Select Set of Improvement Opportunities for Detailed Plan Development 235

    Prioritize Actions for Quick Results 236

    Under Promise Over Perform 236

    Compensate for Inadequate or Incomplete Information 236

    Develop Detailed Improvement Action Plans for Highest Value

    Improvements 237

    Define Starting Point 237

    Identify Requirements for Success 237

    Detail Action Steps 238

    Define Investment and Resources 239

    Estimate Probability of Success: Potential Risk and Barriers 239

    Identify Responsibility 240

    Validate Contribution of Planned Results--Benefit/Cost--to Program and Enterprise Business/Mission Objectives 240

    Formulate Transition Plan 240

    Develop Continuous Improvement and Sustaining Plans 241

    Consider Pilot Implementation 242

    Finalize and Submit Improvement Action Plans for Approval 243

    Following Approval 244

    What You Should Take Away 245

    15 Measures of Performance--Metrics and KPIs 247

    Types of Metrics 248

    Activity Metrics 249

    Results Metrics 249

    Leading and Lagging Metrics 250

    Establishing Objectives 250

    Benchmarks 251

    Use of Metrics 252

    Requirements 253

    Characteristics 255

    Definitions 256

    Establish Magnitude of Value/Opportunity 257

    Hierarchy of Operational Excellence Metrics 259

    Operating Effectiveness 259

    Lost Opportunity 262

    Quality 262

    Other Metrics 262

    Selection of Metrics 263

    Applicability 263

    Best Measures 263

    Concentrate on Results and Success 265

    Key Performance Indicators 265

    Graphical Displays 266

    Benefits of Metrics 267

    What You Should Take Away 268

    16 Implement--Improvement Action Plans 269

    Refine the Organization 270

    Deploy Resources 272

    Purchase Capital Equipment 272

    Conduct Training 272

    Deploy Practices and Technology 273

    Implement Improvement Action Plans 274

    Establish Internal Oversight and Monitoring 275

    Drive the Improvement Process 276

    Overcome Barriers 276

    Communicate Results and Successes 277

    What You Should Take Away 277

    17 Performance Assessments 279

    Overall Description 280

    Assessment Methods 280

    Assessment Process 281

    Assessment Preparation 282

    Identify Operating/Functional Unit and Requirements 282

    Identify the Specific Program Program Element and Procedure to be Assessed 282

    Identify Stakeholders 282

    Select a Qualified Assessment Team and Team Leader 282

    Site Appoints Host and Establishes Timing Commencement and Completion 282

    Strategically Plan the Assessment 283

    Perform the Assessment 285

    Alignment Meeting 286

    Assessment Procedure 286

    Assessment Template 288

    Background 288

    Template Organization 289

    Evaluating Results 291

    Necessity for Additional Assessment 291

    Conclusion Summary Recommendations and Site Wrap Up 292

    Prepare Formal Assessment Report 292

    Executive Summary: Key Findings and Recommendations 292

    Introduction and Objectives 293

    Conclusions and Recommendations 293

    Narrative 293

    Appendices 293

    Report Submission 294

    Actions Required from Assessed Operating Unit 294

    Leadership 294

    Formal and Informal Employee Satisfaction Surveys 294

    What You Should Take Away 295

    18 Check--Measure and Manage Results 297

    Begin with Metrics 298

    Conduct Assessments and Surveys 298

    Formal Performance Assessments 299

    Confirm Results and Contribution to Enterprise Value and Strategy 300

    Continue Checking Until Confident that Improvement is Fully Sustained 301

    What You Should Take Away 301

    19 Improve--Institutionalize and Sustain Gains 303

    Improve and Sustain 303

    Continuous Improvement 304

    Continue Follow-Up: Adjust/Refine Improve and Extend Improvement

    Action Plans 304

    Expand and Increase Ownership Responsibility Accountability and

    Commitment 304

    Continue Training 305

    Achieving Sustainability 305

    Institutionalize Success 306

    Communicate and Publicize Progress and Results 306

    Overcome Resistance 307

    Results-Based Compensation 308

    Some Lessons Learned 308

    Final Comment 310

    What You Should Take Away 310

    20 Conclusion--Now It Is Up To You! 311

    Index 313