Introduction: Dear Reader
1 It's not working!
The project team and the business don't get on
Poor change disrupts the business
Poor return on investment
2 The cycle of change
3.1 Culture to change
Assess your culture
Internal cultural forces
Culture traps
Culture tips
3.2 Capacity to change
People
Time
Money
Equipment and physical resources
Resource strategy
Capacity traps
Capacity ideas
3.3 Commitment to change
Commitment traps
Commitment tips
3.4 Capability to change
Organizational change skills
Change capability and competitive advantage
Capability strategy
Capability traps
Capability tips
4.1 Direct the change
Where are we going?
Why are we going there and why now?
How will we get there?
Direct traps
Direct tips
4.2 Drive the change
The driver
Driving skills and attributes
Drive traps
Drive ideas
4.3 Deliver the change
Project programme and portfolio management
Project manager
Project team
Delivery governance
Deliver traps
Deliver ideas
4.4 Prepare for the change
Preparing your people
Preparing your environment
Change management
Change manager
Prepare traps
Prepare ideas
4.5 Propagate the change
Making new behaviours stick
Measuring whether the change has stuck
Propagate traps
Top 10 ideas for propagating change
4.6 Profit from the change
Benefits
Predicting success
Managing benefits
Benefits management process
Profit traps
Profit ideas
5 What next
Appendix 1: Cycle of Change Model mapped to Kotter's eight steps
Appendix 2: Cultural assessment
Appendix 3: Capacity assessment
Appendix 4: Commitment assessment
Appendix 5: Capability assessment
Appendix 6: Direct elevator pitch
Appendix 7: Drive-driver checklist
Appendix 8: Delivery governance maturity assessment
Appendix 9: Prepare impact assessment and change strategy
Appendix 10: Propagate planning
Appendix 11: Profit planning
Notes
References
Index