Introduction
1) Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers
Emily Christopherson and Rachael Dreyer, American Heritage Center
2) Managing Risk with a Virtual Reading Room: Two Born-Digital Projects
Michelle Light, University of California, Irvine
3) Improvements on a Shoestring: Changing Reference Systems and Processes
Jackie Couture and Deborah Whalen, Eastern Kentucky University
4) Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room
Elizabeth Chase, Gabrielle M. Dudley and Sara Logue, Emory University
5) Talking in the Night: Exploring Webchats to Serve New Audiences
Gary Brannan, West Yorkshire Archive Service
6) A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages
Leanda Gahegan and Gina Rappaport, National Anthropological Archives,
Smithsonian Institution
7) The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures
Melanie Griffin and Matthew Knight, University of South Florida
8) Going Mobile: Using iPads to Improve the Reading Room Experience
Cheryl Oestreicher, Julia Stringfellow and Jim Duran, Boise State University
9) Beyond "Trial by Fire": Towards A More Active Approach to Training New Reference Staff
Marc Brodsky, Virginia Tech
10) Access for All: Making Your Archives Website Accessible for People with Disabilities
Lisa Snider
11) No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections
Jennie Levine Knies, University of Maryland
12) Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies
Sara Snyder and Elizabeth Botten, Archives of American Art
About the Editor
Index