Produktbild: Enthusiastic Employee, The: How Companies Profit by Giving Workers What They Want

Enthusiastic Employee, The: How Companies Profit by Giving Workers What They Want How Companies Profit by Giving Workers What They Want

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

14.05.2024

Verlag

Pearson Studium

Seitenzahl

512

Maße (L/B/H)

22.9/15.2/2.8 cm

Gewicht

734 g

Auflage

2nd Revised edition

Sprache

Englisch

ISBN

978-0-13-405759-0

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

14.05.2024

Verlag

Pearson Studium

Seitenzahl

512

Maße (L/B/H)

22.9/15.2/2.8 cm

Gewicht

734 g

Auflage

2nd Revised edition

Sprache

Englisch

ISBN

978-0-13-405759-0

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: GPSR Kontakt

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  • Produktbild: Enthusiastic Employee, The: How Companies Profit by Giving Workers What They Want
  • Acknowledgments    xi

    About the Authors    xiii

    About the Second Edition    xv

    Our New Website    xx

    Introduction    1

    Asking the Questions    4

    Asking the Right Questions    4

    Questions Result in Data    6

    After the Honeymoon    11

    A Quick Look at “Old-Fashioned” Theories    12

    Solid Theory, Research, and Management Practice to Which We Are in Debt    15

    How This Book Is Organized    15

    Part I  Worker Motivation, Morale, and Performance    17

    Chapter 1  What Workers Want—The Big Picture    19

    Blame It on the Young    20

    The Lordstown Strike and Job Enrichment “Solution”    22

    The Generation Gap Mythology Re-Emerges    24

    Myths About the Work Itself    29

    The Sirota Three-Factor Theory    32

    The Specific Evidence for the Three-Factor Theory    45

    How the Three Factors Work in Combination    52

    Racial/Ethnic and Gender Differences    55

    Individual Differences    62

    Chapter 2  Employee Enthusiasm and Business Success    67

    Making the Connection    67

    Telling Us in Their Own Words    69

    A Few Leading Organizations    74

    “Enthusiasm” Versus “Engagement”    79

    Enthusiasm and Performance: The Research Evidence    81

    Building the People Performance Model    86

    Part II  Enthusiastic Workforces, Motivated by Fair Treatment    93

    Chapter 3  Job Security    95

    Specific Job Security Policies and Practices    107

    Chapter 4  Compensation    117

    Money as Seen by Workers    117

    Money as Seen by Employers    118

    Levels of Pay    122

    Paying for Performance    133

    Recommendations    143

    A Note on Merit Pay for Teachers    157

    Chapter 5  The Impact of the Great Recession: Flight to Preservation    161

    The Survey Results    165

    The Role of Management    176

    Chapter 6  Respect    181

    The Heart of Respect    184

    Humiliating Treatment    186

    Indifferent Treatment    188

    The Specifics of Respectful Treatment    193

    Physical Conditions of Work    195

    Status Distinctions    196

    Compensation Status Is a Fundamental Distinction    200

    Job Autonomy    203

    Constrained Communication    206

    Part III  Enthusiastic Workforces, Motivated by Achievement    213

    Chapter 7  Organization Purpose and Principles    215

    Elements of Pride in One’s Company    215

    The Impact on Performance of “Doing Good”    219

    Short- Versus Long-Term Profit Horizon    225

    More About Purpose    231

    More About Principles    232

    Ethics in the Treatment of Employees    233

    Getting Practical: Translating Statements of Purposes and Principles into Practice    238

    Chapter 8  Job Enablement    255

    Ah, Bureaucracy! The Evil That Just Won’t Go Away    262

    A Management Style That Works    269

    Layers of Management    274

    The Benefits of Self-Managed Teams    278

    Telecommuting: Yahoo Bans Work-From-Home    283

    Chapter 9  Job Challenge    295

    Is This an Aberration, Are Workers Delusional, or Are They Lying?    297

    Given a Choice, Few People Volunteer to Fail    300

    Push and Pull    302

    Chapter 10  Feedback, Recognition, and Reward    313

    Do Workers Get the Feedback They Need?    313

    Guidance    315

    A Short Course on Giving Cognitive Feedback    318

    Evaluation, Recognition, and Reward    330

    What Makes for Effective Recognition of Workers?    333

    Advancement    340

    The Other Side of the Equation: Dealing with Unsatisfactory Performance    343

    Feedback Sets Priorities    347

    Part IV  Enthusiastic Workforces, Motivated by Camaraderie    349

    Chapter 11  Teamwork    351

    A Look Back    352

    Are We Doing Better Now?    353

    Socializing While Working    354

    Uncooperative Co-Workers Have an Exponentially Negative Effect    356

    Contentious Workgroups Are Drags on the Organization    357

    Building Partnership    362

    How Can the Misperceptions Be Uncovered, Confronted, and Corrected?    364

    Lay the Foundation Prior to the Workshop    367

    Establish Workshop Ground Rules    367

    A Typical Workshop Agenda    369

    Action Example: IT and Its Users    370

    Part V  Bringing It All Together: The Culture of Partnership    375

    Chapter 12  The Culture of Partnership    377

    Application to Other Constituencies    395

    A Cultural Case Study of Mayo Clinic    396

    Partnership in These Times    405

    Chapter 13  Leadership and the Partnership Culture    411

    The Critical Importance of Effective Leadership    412

    Trust    414

    Charisma    417

    The Nine Key Leadership Attributes    421

    Chapter 14  Translating Partnership Theory into Partnership Practice    431

    It Starts at the Top    433

    The Action Process    436

    Endnotes    457

    Index    479