Produktbild: Account-Based Marketing For Dummies

Account-Based Marketing For Dummies

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

27.05.2016

Verlag

John Wiley & Sons

Seitenzahl

384

Maße (L/B/H)

23.6/18.7/2.2 cm

Gewicht

522 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-22485-3

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

27.05.2016

Verlag

John Wiley & Sons

Seitenzahl

384

Maße (L/B/H)

23.6/18.7/2.2 cm

Gewicht

522 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-22485-3

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Account-Based Marketing For Dummies
  • Introduction 1

    About This Book 2

    Foolish Assumptions 2

    Icons Used in This Book 4

    Beyond the Book 4

    Where to Go from Here 5

    Part 1: Getting Started with Account-based Marketing 7

    Chapter 1: Introducing the Basics of Account-Based Marketing 9

    Defining Account-Based Marketing 10

    Pouring leads into the funnel 10

    Moving away from lead-based marketing 12

    Flipping the Funnel 14

    Identifying your best-fit contacts 15

    Expanding contacts into accounts 16

    Engaging accounts on their terms 16

    Creating customer advocates 17

    Chapter 2: Making the Case for Account-Based Marketing 19

    Understanding Why B2B Companies Need Account-Based Marketing 20

    Measuring leads is no longer enough 22

    Maximizing your marketing efforts 22

    Starting the Conversation about ABM 23

    Investing your resources the right way 23

    Supporting sales productivity 23

    Influencing customer sentiment 26

    Driving More Revenue from Account-Based Marketing 28

    Generating qualified opportunities 29

    Closing more new business 29

    Preventing customer churn 30

    Chapter 3: Aligning Sales and Marketing 31

    Setting the Right Marketing Goals 32

    Changing the B2B game 33

    Creating a message that works for sales 35

    Driving Revenue through Teamwork 36

    Selling the dream 37

    Building your "A" team 38

    Renewing the Vows between Marketing and Sales 40

    Connecting to marketing 41

    Talking to your sales team 41

    Setting realistic expectations 42

    Playing to your strengths 44

    Chapter 4: Selecting Tools 45

    Understanding Marketing Technology 46

    Determining your MarTech needs 46

    Assessing your resources 48

    Building a MarTech Stack 48

    Defining your digital presence 54

    Setting Up Your Platforms 54

    Integrating your software 54

    Managing ABM tools 56

    Tying everything back to an account 57

    Types of Marketing Activities 58

    Advertising 58

    Social 59

    Events 59

    Direct mail 60

    Content 61

    Webinars 63

    Email 64

    Calls 66

    Part 2: Identifying Accounts for Marketing 67

    Chapter 5: Targeting Your Best-Fit Accounts 69

    Focusing on the Right Market 70

    Specifying the industry 70

    Sizing the company 71

    Segmenting by industry and company size 71

    Creating an Ideal Customer Profile 72

    Determining your ICP 73

    Crafting personas 74

    Understanding personas' motivations 75

    Making a Value Proposition 76

    Differentiating value based on roles 76

    Tailoring your message 76

    Remembering everyone is different 76

    Building Your List of Target Accounts 77

    Starting with a tiered list of companies 77

    Applying your ICP to the company list 78

    Laser-focusing on best-fit 80

    Prospecting within accounts 80

    Chapter 6: Fueling the Account-Based Marketing Engine 81

    Managing Your Existing CRM Data 82

    Leveraging your customer data 82

    Comparing customers with your ICP 84

    Figuring out what you can use 84

    Obtaining New Data on Target Accounts 84

    Gathering the right data 85

    Acquiring correct company information 85

    Finding the right people in those companies 87

    Utilizing predictive analytics 89

    Creating New Accounts 91

    Completing a full profile 92

    Avoiding duplicate accounts 92

    Assigning new accounts to owners 94

    Protecting Data Quality 95

    Profiling your data records 96

    Determining whether your data is bad 97

    Updating account information 98

    Chapter 7: Qualifying Your Target Accounts 99

    Gauging Interest 100

    Comparing inbound and outbound activities 100

    Discovering BANT 100

    Asking the right qualification questions 101

    Intending to buy 103

    Converting Accounts to Opportunities 104

    Nurturing or converting 104

    Monitoring activities for buying signals 104

    Triggering at the right time 105

    Communicating with your accounts 106

    Qualifying a Revenue Opportunity 106

    Examining the account's journey 107

    Agreeing on sales-ready opportunities 108

    Building a full view of an account 109

    Finding multiple opportunities within one account 109

    Part 3: Expanding Contacts Into Accounts 111

    Chapter 8: Reaching the Right People in Target Accounts 113

    Preparing Your Account-Specific Plan 114

    Finding the right stakeholders 114

    Enabling your champion 117

    Pointing out potential detractors 118

    Discovering your power sponsor 118

    Using Tools for Expansion 119

    Selecting the right software 119

    Avoiding manual data entry 121

    Continuing to expand accounts 121

    Adding Contacts to an Account 121

    Appending more contact data to accounts 122

    Writing out your organizational chart 122

    Working with new contacts during the sales process 123

    Identifying buying centers 123

    Chapter 9: Using Marketing Automation for Your Account Strategy 125

    Strategizing Your Expansion Tactics 126

    Nurturing for inbound vs outbound 126

    Monitoring marketing activities 130

    Filtering for the right contacts 131

    Advancing from initial touch to account nurture 134

    Learning the Fundamentals of Scoring and Grading 135

    Scoring based on activities 135

    Combining scores for a single account 137

    Grading based on best fit 137

    Flowing Data Back into Your CRM 138

    Integrating your platforms 139

    Assigning tasks and follow-up 139

    Determining the next steps 140

    Chapter 10: Distilling the Key Roles of "Smarketing " 141

    Making Sales Your Marketing Team's Number 1 Customer 142

    Reestablishing marketing's mission 142

    Finding urgency among your accounts 143

    Providing air cover throughout the sales process 144

    Benefitting from "Smarketing" Alignment 146

    Going for your goals together 146

    Targeting accounts across all stages 148

    Lining up your pipeline 150

    Banking on Your Strengths 150

    Creating a sustainable process 151

    Serving and selling 153

    Greasing the wheel to revenue 153

    Part 4: Engaging Accounts on Their Terms 155

    Chapter 11: Generating Velocity for Sales 157

    Accelerating Your Pipeline from Click to Close 158

    Launching a pipeline acceleration campaign 158

    Executing with your sales team 160

    Focusing on the right deals 161

    Advancing Opportunities to Closed-Won Deals 163

    Nurturing throughout the buying process 164

    Selling value, not product features 164

    Converting opportunities 165

    Growing Revenue Using ABM 166

    Creating clear metrics 167

    Linking your ABM strategy to revenue 167

    Turning opportunities into deals: a case study 168

    Chapter 12: Personalizing the Buyer's Channel 171

    Mobilizing Your Message 172

    Working outside of business hours 172

    Networking in-person and online 174

    Ensuring your message resonates 176

    Advertising on the Right Platforms 177

    Building your advertising campaigns 178

    Pushing the envelope 181

    Changing your message at every stage 183

    Automating stage-based advertising for every opportunity 185

    Launching form-free 186

    Engaging on Social Media 187

    Connecting with your contacts 187

    Following accounts 189

    Sponsoring posts 190

    Chapter 13: Developing Content for Campaigns 191

    Creating a Content Library 192

    Storytelling and its importance 197

    Taking an ABM lens to your content 199

    Producing content by industry vertical 200

    Basing content on personas 201

    Humanizing Content 204

    Demonstrating thought leadership 205

    Addressing wants, needs, and pain points 206

    Personalizing your message 207

    Developing a brand identity 207

    Reaching Through Technology 209

    Employing a content strategy 209

    Delivering content on the right channel 212

    Cross-promoting your content 212

    Measuring your content's effectiveness 213

    Chapter 14: Executing ABM: A Playbook 215

    Centering a Strategy 216

    Listing your accounts 218

    Progressing accounts to the next stage 219

    Planning your tactics and activities 221

    Coordinating Your Efforts 231

    Strategizing your content 231

    Launching advertising campaigns 232

    Assigning "smarketing" tasks 233

    Ranking Your "Smarketing" Success 235

    Winning with new revenue 235

    Learning from mistakes and opportunities 236

    Brainstorming new ideas 236

    Part 5: Turning Customers Into Advocates 237

    Chapter 15: Elevating the Buyer to Customer Journey 239

    Prospecting to Contacts 240

    Furthering opportunities through the pipeline 241

    Closing the deal 241

    Establishing a Customer Journey 242

    Adopting your technology 242

    Engaging end-users 244

    Continuing education 245

    Selling to Existing Customers 245

    Landing and expanding accounts 246

    Cross-selling in the account 247

    Upselling new or upgraded products 248

    Chapter 16: Valuing Customer Advocacy 249

    The Rising Influence of the Customer Voice 250

    Providing customer joy 250

    Surprising your clients 251

    Establishing relationships 252

    Making Your Customers Your Marketers 254

    Getting your customers talking 254

    Interviewing your customers 257

    Driving referrals and references 259

    Reaching new contacts 261

    Event marketing with your clients 261

    Building buzz 262

    Engineering Product Development 263

    Reviewing your existing product 263

    Asking for input on your product roadmap 264

    Factoring in feedback 265

    Chapter 17: Aligning Marketing, Sales, and Customer Success 267

    Nurturing Never Stops 268

    Advertising to your customers 268

    Advocating for your users 269

    Promoting customer content 270

    Collaborating with Customer Success 272

    Thinking of customers as prospects 272

    Producing effective customer case studies 274

    Sharing best practices 276

    Planning Your User Conference 276

    Picking the right venue 277

    Treating your clients like VIPs 277

    Programming the best content 279

    Partnering with sponsors 279

    Announcing new product developments 282

    Part 6: Putting It All Together 283

    Chapter 18: Measuring the Success of Campaigns 285

    Setting Key Performance Indicators 286

    Attributing metrics at the account level 287

    Comparing cost per click 291

    Showing impressions 292

    Expanding your audience 293

    Engaging accounts 294

    Testing Your Campaigns 295

    A/B creative testing 295

    Trying new content 296

    Combining your offers 297

    Knowing You Aren't Wasting Money 297

    Budgeting the right amounts 298

    Attributing advertising spend to revenue 298

    Showing engagement in the buyer journey 299

    Chapter 19: Tracking Metrics for Every Account 301

    Ongoing Account Maintenance 302

    Delivering reports and results 302

    Creating a review process 304

    Executing on tasks 305

    Gauging Potential Opportunities 306

    Limiting the margin for error 306

    Anticipating future needs 307

    Building an engagement report 307

    Providing Value Add 308

    Living up to expectations 308

    Continuing to improve 309

    Part 7: The Part of Tens 311

    Chapter 20: Ten Reasons B2B Companies Need Account-Based Marketing 313

    Doing the Math 314

    Needing a Strategy 314

    Focusing on Sales Productivity 315

    Utilizing Your Technology Stack 315

    Prioritizing Tech Investments 315

    Building New Skills 316

    Leveraging Customer Experience 317

    Treating Clients Differently 317

    Developing ABM Relationships 318

    Measuring More Than Leads 318

    Chapter 21: Ten Obstacles Facing Account-Based Marketing 319

    Measuring Leads as Success 320

    Blasting Emails Too Quickly 320

    Expecting to Engage Every Time 320

    Relying on Marketing to Do It All 321

    Sending All Leads to Sales 321

    Asking for More Leads 322

    Not Paying Attention to Customer Retention 323

    Forgetting About Your Customer Advocates 323

    Selling Instead of Serving 323

    Changing the C-Suite's Assumptions 324

    Chapter 22: Ten Account-Based Marketing Blogs to Read 325

    MarketingProfs 325

    ClickZ 326

    Funnelholic 326

    Business2Community 327

    CustomerThink 327

    MediaPost 327

    Heinz Marketing 328

    Chief MarTec 328

    MarketingLand 329

    MarTech Advisor 329

    Chapter 23: Ten ABM Thought Leaders to Follow 331

    Jill Rowley 331

    David Raab 332

    Craig Rosenberg 332

    Jon Miller 333

    Chris Engman 333

    Ann Handley 333

    Matt Heinz 334

    Megan Heuer 334

    Scott Brinker 335

    Jim Williams 335

    Index 337