• Produktbild: Managing to Make a Difference
  • Produktbild: Managing to Make a Difference

Managing to Make a Difference How to Engage, Retain, and Develop Talent for Maximum Performance

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

01.05.2017

Verlag

John Wiley & Sons

Seitenzahl

320

Maße (L/B/H)

23.1/15.5/3 cm

Gewicht

499 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-33183-4

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

01.05.2017

Verlag

John Wiley & Sons

Seitenzahl

320

Maße (L/B/H)

23.1/15.5/3 cm

Gewicht

499 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-33183-4

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: GPSR Kontakt

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Die Leseprobe wird geladen.
  • Produktbild: Managing to Make a Difference
  • Produktbild: Managing to Make a Difference
  • Preface xi

    Acknowledgments xiii

    Introduction xv

    Section I Cultivate Positive Relationships 1

    Chapter 1 Relationships Create Opportunities to Make a Difference 3

    Chapter 2 Get to Know Your Employees 7

    Chapter 3 Go Ahead, Get Close to Your People 11

    Chapter 4 Accept People as They Are 17

    Chapter 5 Tolerate Undesirable Behaviors 21

    Chapter 6 Make People Significant 25

    Chapter 7 Prioritize One-on-Ones 31

    Chapter 8 Don't Make Relationship Conflicts Worse 37

    Chapter 9 Apologize 43

    Chapter 10 Forgive 47

    Chapter 11 Cultivate a Great Relationship with Your Boss 51

    Chapter 12 Embrace the Ebb and Flow of Relationships 55

    Section II Accelerate People's Growth 59

    Chapter 13 Abandon the "Follow Shirley" Method 61

    Chapter 14 Help People Self-Actualize 65

    Chapter 15 Coach to Improve Performance 71

    Chapter 16 Optimize Fit 75

    Chapter 17 Set the Right Expectations 79

    Chapter 18 Ask the Right Questions 83

    Chapter 19 Kick Butt the Right Way 85

    Section III Maximize Engagement and Motivation 87

    Chapter 20 Emphasize the Why 89

    Chapter 21 Meet People's Needs 91

    Chapter 22 Don't Sit on Good People 97

    Chapter 23 Resist the Temptation to Seize Control 101

    Chapter 24 Empower Your People 105

    Chapter 25 Harness Discretionary Effort 115

    Chapter 26 Solicit Volunteers for Unpopular Tasks 119

    Chapter 27 Create a Sense of Urgency 121

    Chapter 28 Set Challenging Goals 123

    Chapter 29 Be Unreasonably Optimistic 125

    Section IV Build Extraordinary Teams 127

    Chapter 30 Recruit Continuously 129

    Chapter 31 Bet on Talent 133

    Chapter 32 Ensure the Right Fit 139

    Chapter 33 Match the Right People to the Right Training 141

    Chapter 34 Delegate to the Right People 145

    Chapter 35 Ask for Commitment 149

    Chapter 36 Invest Your Time with Top Performers 151

    Chapter 37 Conduct Occasional Team-Building Events 153

    Chapter 38 Advance from Team to Family 157

    Chapter 39 Avoid the Peter Principle 159

    Chapter 40 Don't Lead People On 163

    Chapter 41 Sometimes Firing Someone Is the Caring Thing to Do 167

    Chapter 42 Never Badmouth Top Performers Who Resign 171

    Chapter 43 Don't Always Take the Easy Way Out 173

    Section V Shape Your Culture 177

    Chapter 44 Focus on the Right Things 179

    Chapter 45 Exemplify Cultural Values in Employee Orientation 181

    Chapter 46 Welcome and Integrate New Team Members 183

    Chapter 47 Adjust to Accommodate New Employees 187

    Chapter 48 Curate Your Organization's Folklore 189

    Chapter 49 Enliven Cultural Values and Expectations 193

    Chapter 50 Provide Frequent, Candid Feedback 197

    Chapter 51 Shape a Culture of Recognition and Appreciation 201

    Chapter 52 Emotionally Rehire People 209

    Chapter 53 Celebrate Personal and Professional Accomplishments 213

    Chapter 54 Ask, "How Can I Help?" 215

    Chapter 55 Encourage Employees to Have Fun 217

    Chapter 56 Address Poor Performance 219

    Chapter 57 Address Bad Behavior 223

    Chapter 58 Exert Moral Authority 227

    Chapter 59 Rise Above the Politics 231

    Chapter 60 Don't Chase Hearsay, Rumors, or Gossip 235

    Chapter 61 Speak Positively about Those Not Present 237

    Section VI Embrace Change 239

    Chapter 62 Embrace Uncertainty, Be Confident, Instill Hope 241

    Chapter 63 Encourage Suggestions: Have an Appetite for New Ideas 243

    Chapter 64 Don't Strive for 100 Percent Buy-In 247

    Chapter 65 Take Action on Legacy Employees 251

    Chapter 66 Replace Employees Who Are Blocking Change 255

    Chapter 67 Overcommunicate During a Management Transition 257

    Chapter 68 Prepare for the Unknowable Future 259

    Section VII Invest in Your Own Growth 261

    Chapter 69 Develop Yourself 263

    Chapter 70 Define What Success Means to You 265

    Chapter 71 Spend More Time on the 20 267

    Chapter 72 Build Your Strengths 271

    Chapter 73 If You Have Been Newly Promoted, Just Take Charge 273

    Chapter 74 If You Feel Trapped in Your Job, Change Something 275

    Chapter 75 Take Steps to Fit in on a New Job 279

    Chapter 76 Hire Some People Who Can Replace You 281

    Chapter 77 Find a Mentor 283

    Chapter 78 Become a Better Mentee 285

    Chapter 79 Express Your Gratitude 289

    Notes 291

    About the Authors 295

    Index 297