Impact of perceived experiential value on customer loyalty
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- Englisch ausgewählt
Fr. 93.90
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
18.04.2017
Verlag
LAP LAMBERT Academic PublishingSeitenzahl
248
Maße (L/B/H)
22/15/1.6 cm
Gewicht
387 g
Sprache
Englisch
ISBN
978-3-330-07450-7
This book entitled "IMPACT OF PERCEIVED EXPERIENTIAL VALUE ON CUSTOMER LOYALTY OF TOUR AND TRAVEL WEBSITE" presents the results of the work undertaken to analyze the customer perception on perceived experiential value from tour and travel website and further its impact on trust, purchase Intention and Loyalty was examined. The findings showed that different types of Experiential Values are not same in terms of influencing customers' perceptions. Experiential Value helps in creating the customer Trust for the site which again impacts customer buying decision and their Loyalty. Trust played the mediating role between Experiential Value and Purchase Intention. Trust is also mediating the relationship of Experiential Value and Loyalty.
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