Introduction xi
Part I Leading Yourself 1
Chapter 1 Discover and Ignite Your Purpose 3
Purpose Is Your Journey, Not Your Job 6
Proactively Pursuing Opportunities 6
Committing to Your Path 9
Changing Your Course 11
Handling Adversity While Finding Your Purpose 15
Your Challenge 18
Chapter 2 Embracing a Growth Mindset 19
Understanding Your Own Expectations 22
Managing Your Reactions 24
Growing Through Who You Know 27
Your Challenge 30
Chapter 3 Practicing Resilience 31
Getting Bad News 33
Holding Space and Emotional Intelligence 36
Surrounding Yourself with the Right People 39
Maintaining Perspective 42
Your Challenge 46
Chapter 4 Continuous Improvement 47
Learning While Working 50
Seeking Out New Opportunities 53
Transitioning Development Is an Ongoing Journey 55
Being SMART About Setting Goals 58
Your Challenge 60
Part II Leading Teams 61
Chapter 5 Leading by Example 63
Incoming! 66
Setting the Example 71
Putting It into Practice 75
Your Challenge 77
Chapter 6 Service-Based Leadership 79
Willingness to Learn 81
Leading Alongside People 83
Building Authentic Relationships 84
Having Difficult Conversations 87
Intimidating People Isn't Leading Them 90
Your Challenge 91
Chapter 7 Motivating Others 93
What Is Motivation? 95
Meet Greg 96
Getting Back in the Fight 98
Intrinsic Motivation and Extrinsic Motivation 100
Driven by Values 103
How Motivation Works 108
Your Challenge 109
Chapter 8 The Art of Delegation 113
Delegating to Grow 115
Why Delegate? 117
Challenges to Delegating 119
How to Delegate Effectively 121
Your Challenge 125
Part III Leading the Culture 129
Chapter 9 Creating a Culture of Accountability 131
Learning the Hard Way 134
Forward-Looking Accountability 136
Taking Accountability in the Heat of the Moment 138
Guiding Principles of Accountability 142
Rolling with a Culture of Accountability 145
Your Challenge 148
Chapter 10 Building a Positive Workplace Culture 151
Why a Positive Workplace Culture Matters 153
When a Workplace Culture Has Problems 155
When a Workplace Culture Works Well 156
How to Make a Difference 158
The Power of Respect and Recognition 160
Your Challenge 166
Chapter 11 Engaging and Empowering Others to Lead Cultural Change 169
Engage and Empower 171
Iron Fist 173
Turning the Culture Around 175
Working Together 178
Case Studies 181
Shifting a Safety Culture 183
Your Challenge 185
Chapter 12 Making a Difference 187
Part I: Leading Yourself 189
Part II: Leading the Team 190
Part III: Leading the Culture 192
Your Journey 193
Acknowledgments 195
About the author 197
Index 199
