The Perception of Quality Establishing a Competitive Advantage Through Quality, Value, and Perception
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- Hardcover ausgewählt
- Taschenbuch
- eBook
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Sprache:Englisch
Fr. 265.00
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Gebundene Ausgabe
Erscheinungsdatum
01.10.2025
Abbildungen
XXV, 4 illus., 2 illus. in color., schwarz-weiss Illustrationen, farbige Illustrationen
Verlag
Springer LondonSeitenzahl
605
Maße (L/B/H)
24.1/16/4 cm
Gewicht
1101 g
Auflage
Second Edition 2026
Sprache
Englisch
ISBN
978-1-4471-7605-3
Exploring the concept of quality management from a new point of view, this book, now in an expanded second edition, presents a holistic model of how consumers judge the quality of products. It links consumer perceptions of quality to the design and delivery of the final product, and presents models and methods for improving the quality of these products and services. It offers readers an improved understanding of how and why the design process must consider how the consumer will perceive a product or service. In order to facilitate the presentation and understanding of these concepts, illustrations and case examples are also provided throughout the book.
This updated and enlarged volume provides an invaluable resource for managers, designers, manufacturers, professional practitioners and academics interested in quality management. The book also offers a useful supplementary text for marketing and quality management courses.
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