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Produktbild: Business Process Outsourcing 2E w/ URL

Business Process Outsourcing 2E w/ URL

Fr. 263.00

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

01.04.2007

Abbildungen

Exhibits: 23 B&W, 0 Color

Verlag

John Wiley & Sons

Seitenzahl

600

Maße (L/B/H)

26/18.3/3.7 cm

Gewicht

1313 g

Auflage

2nd edition

Sprache

Englisch

ISBN

978-0-470-04483-4

Beschreibung

Rezension

"This book provides a welcome and detailed account of what BPOs are, how to measure outsourcing performance..." ( Government Opportunities , July 2007)

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

01.04.2007

Abbildungen

Exhibits: 23 B&W, 0 Color

Verlag

John Wiley & Sons

Seitenzahl

600

Maße (L/B/H)

26/18.3/3.7 cm

Gewicht

1313 g

Auflage

2nd edition

Sprache

Englisch

ISBN

978-0-470-04483-4

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Business Process Outsourcing 2E w/ URL
  • ABOUT THE WEB SITE.
     
    ABOUT THE AUTHORS.
     
    PREFACE.
     
    CHAPTER 1: OVERVIEW.
     
    1.1 The Emerging Market.
     
    1.2 What Is BPO?
     
    1.3 BPO Categories.
     
    1.4 Reasons for Outsourcing Business Processes.
     
    1.5 Integration: Making BPO Fit.
     
    1.6 BPO Vendors.
     
    CHAPTER 2: PLANNING STAGE.
     
    2.1 Outsourcing as an Option.
     
    2.2 Defining the Scope of the Transaction.
     
    2.3 Selecting a Group of Potential Vendors.
     
    2.4 Request for Proposal.
     
    CHAPTER 3: SELECTING THE VENDOR.
     
    3.1 Evaluating the Proposals.
     
    3.2 Notifying the Preferred Vendor(s).
     
    CHAPTER 4: NEGOTIATIONS: STRATEGY AND PROCESS.
     
    4.1 Forging the Legal Relationship.
     
    4.2 Negotiating Process.
     
    4.3 Exposure Analysis.
     
    4.4 People Negotiate, Not Companies.
     
    4.5 Negotiating Strategy.
     
    CHAPTER 5: BUSINESS PROCESS OUTSOURCING CONTRACT.
     
    5.1 Overview.
     
    5.2 Use of Attorneys.
     
    5.3 Key Contract Issues.
     
    5.4 Regaining Strategic Control.
     
    5.5 Pricing Considerations.
     
    5.6 Assembling the Team.
     
    CHAPTER 6: MEASURING PERFORMANCE.
     
    6.1 Overview.
     
    6.2 Service Levels.
     
    6.3 Benchmarking.
     
    CHAPTER 7: HUMAN RESOURCES.
     
    7.1 Transitioning Employees to the Vendor.
     
    7.2 Due Diligence.
     
    7.3 Terms and Conditions of Employment.
     
    7.4 Transitioning Employees from Customer to Vendor.
     
    7.5 Human Resources Representatives.
     
    7.6 Contract-Related Issues.
     
    CHAPTER 8: TRANSFORMATIONAL OUTSOURCING.
     
    8.1 Moving from A to C.
     
    8.2 Internal Considerations.
     
    8.3 Project Definition.
     
    8.4 Maintaining Multiple Environments.
     
    8.5 Using Subcontractors.
     
    8.6 Key Contract Provisions.
     
    CHAPTER 9: INTERNATIONAL CONSIDERATIONS.
     
    9.1 International Transactions.
     
    9.2 Contract and Legal Issues.
     
    CHAPTER 10: INFORMATION PRIVACY AND SECURITY ISSUES.
     
    10.1 Introduction.
     
    10.2 Selected Information Privacy Laws.
     
    10.3 Selected Information Security Laws.
     
    10.4 Company Privacy Policies.
     
    10.5 Global Issues.
     
    10.6 Offshore Outsourcing.
     
    10.7 Practice Tips.
     
    CHAPTER 11: EXHIBITS AND ANCILLARY AGREEMENTS.
     
    11.1 A Critical Part of the BPO Contract.
     
    11.2 Exhibit Listings.
     
    11.3 Checklists for the Exhibits.
     
    11.4 Ancillary Agreements.
     
    CHAPTER 12: POSTNEGOTIATION ACTIVITIES.
     
    12.1 Contract Signing.
     
    12.2 Press Release.
     
    12.3 Autopsy.
     
    12.4 Risk Analysis.
     
    12.5 Contract Administration.
     
    12.6 Implementing the Transition Plan.
     
    12.7 Notifying Third Parties.
     
    CHAPTER 13: RENEGOTIATION AND TERMINATION.
     
    13.1 Overview.
     
    13.2 Renegotiation/Termination Process.
     
    13.3 What Does the Contract Say?
     
    13.4 Additional Issues to Consider.
     
    13.5 Termination Plan.
     
    INDEX.