When should I use this book?; How to use this book; 1. Practical competence and resource frameworks; 2. Awareness - what does success look like?; 3. Matching problems to analysis methods; 4. Insight - what focus and scope is appropriate?; 5. Insight - where are these resources?; 6. Insight - how important are they?; 7. Building a resource/competence base; 8. Measuring resource and competence development; 9. Closing thoughts.