Service Management For Dummies

Inhaltsverzeichnis

Introduction.

Part I: Introducing Service Management.

Chapter 1: Understanding Service Management.

Chapter 2: Getting Inside Service Management.

Chapter 3: The Customer Is King.

Part II: Getting the Foundation in Place.

Chapter 4: Service Management Standards and Best Practices.

Chapter 5: Implementing ITIL.

Chapter 6: Implementing a Service Management Strategy.

Chapter 7: Launching into Service Management.

Part III: Service Management Technical Foundation.

Chapter 8: The Service Management Universe.

Chapter 9: The Technical Foundation of Service Management.

Chapter 10: Governing the Service Universe.

Part IV: Nitty-Gritty Service Management.

Chapter 11: Managing the Data Center.

Chapter 12: Service Support and the Service Desk.

Chapter 13: Desktop and Device Management.

Chapter 14: Data Management in a Service Management World.

Chapter 15: Virtualizing the Computing Environment.

Chapter 16: IT Security and Service Management.

Chapter 17: Business Service Management.

Chapter 18: Planning the Evolution of the Data Center.

Part V: Real Life with Service Management.

Chapter 19: Manufacturing.

Chapter 20: Health Care.

Chapter 21: Retail.

Chapter 22: Hospitality.

Chapter 23: Education.

Chapter 24: Service Provider.

Part VI: The Part of Tens.

Chapter 25: Ten Service Management Dos and Don'ts.

Chapter 26: Ten Swell Service Management Resources.

Glossary.

Index.

Service Management For Dummies

Buch (Taschenbuch, Englisch)

Fr. 49.90

inkl. gesetzl. MwSt.

Beschreibung

Details

Einband

Taschenbuch

Erscheinungsdatum

01.06.2009

Verlag

John Wiley & Sons

Seitenzahl

336

Maße (L/B/H)

23.3/18.8/2.3 cm

Beschreibung

Details

Einband

Taschenbuch

Erscheinungsdatum

01.06.2009

Verlag

John Wiley & Sons

Seitenzahl

336

Maße (L/B/H)

23.3/18.8/2.3 cm

Gewicht

498 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-44058-2

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Die Leseprobe wird geladen.
  • Service Management For Dummies
  • Introduction.

    Part I: Introducing Service Management.

    Chapter 1: Understanding Service Management.

    Chapter 2: Getting Inside Service Management.

    Chapter 3: The Customer Is King.

    Part II: Getting the Foundation in Place.

    Chapter 4: Service Management Standards and Best Practices.

    Chapter 5: Implementing ITIL.

    Chapter 6: Implementing a Service Management Strategy.

    Chapter 7: Launching into Service Management.

    Part III: Service Management Technical Foundation.

    Chapter 8: The Service Management Universe.

    Chapter 9: The Technical Foundation of Service Management.

    Chapter 10: Governing the Service Universe.

    Part IV: Nitty-Gritty Service Management.

    Chapter 11: Managing the Data Center.

    Chapter 12: Service Support and the Service Desk.

    Chapter 13: Desktop and Device Management.

    Chapter 14: Data Management in a Service Management World.

    Chapter 15: Virtualizing the Computing Environment.

    Chapter 16: IT Security and Service Management.

    Chapter 17: Business Service Management.

    Chapter 18: Planning the Evolution of the Data Center.

    Part V: Real Life with Service Management.

    Chapter 19: Manufacturing.

    Chapter 20: Health Care.

    Chapter 21: Retail.

    Chapter 22: Hospitality.

    Chapter 23: Education.

    Chapter 24: Service Provider.

    Part VI: The Part of Tens.

    Chapter 25: Ten Service Management Dos and Don'ts.

    Chapter 26: Ten Swell Service Management Resources.

    Glossary.

    Index.