Produktbild: Jeffery, M: Data-Driven Marketing

Jeffery, M: Data-Driven Marketing The 15 Metrics Everyone in Marketing Should Know

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

19.02.2010

Verlag

John Wiley & Sons

Seitenzahl

298

Maße (L/B/H)

23.8/16.4/3.4 cm

Gewicht

509 g

Farbe

Dunkelgrün / Karamell

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-50454-3

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

19.02.2010

Verlag

John Wiley & Sons

Seitenzahl

298

Maße (L/B/H)

23.8/16.4/3.4 cm

Gewicht

509 g

Farbe

Dunkelgrün / Karamell

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-0-470-50454-3

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  • Produktbild: Jeffery, M: Data-Driven Marketing
  • DOWNLOADABLE ROMI RESOURCES.
     
    ACKNOWLEDGMENTS.
     
    INTRODUCTION.
     
    PART I Essentials 1.
     
    CHAPTER 1 The Marketing Divide: Why 80 Percent of Companies Don't Make Data-Driven Marketing Decisions--And Those Who Do Are the Leaders.
     
    The 15 Essential Marketing Metrics.
     
    Case Examples.
     
    Marketing Budgets: Key Differences between the Leaders and the Laggards.
     
    Using Marketing Metrics to Weather Difficult Economic Times.
     
    The First Step: Defining the Data-Driven Marketing Strategy.
     
    Chapter Insights.
     
    CHAPTER 2 Where Do You Start? Overcoming the Five Obstacles to Data-Driven Marketing.
     
    Overcome Obstacle 1: Getting Started--Focus on Collecting the Right Data and Create Momentum by Scoring an Easy Win.
     
    Overcome Obstacle 2: Causality--Conduct Small Experiments.
     
    Overcome Obstacle 3: Lack of Data--Strategies for Obtaining Customer Data.
     
    Overcome Obstacle 4: Resources and Tools--Build the Infrastructure for Data-Driven Marketing.
     
    Overcome Obstacle 5: People and Change--Create a Data-Driven Marketing Culture.
     
    A Road Map for Implementing Data-Driven Marketing.
     
    Chapter Insights.
     
    CHAPTER 3 The 10 Classical Marketing Metrics.
     
    Linking Marketing Activities to Metrics.
     
    A Balanced Scorecard for Marketing.
     
    Facing the B2B Measurement Challenge.
     
    Chapter Insights.
     
    PART II 15 METRICS TO RADICALLY IMPROVE MARKETING PERFORMANCE.
     
    CHAPTER 4 The Five Essential Nonfinancial Metrics: #1--Brand Awareness, #2--Test-Drive, #3--Churn, #4--Customer Satisfaction (CSAT), and #5--Take Rate.
     
    Shaping Perception: Metric #1--Brand Awareness.
     
    Comparative Marketing: Metric #2--Test-Drive.
     
    Loyalty Marketing: Metric #3--Churn.
     
    Customer Satisfaction: Metric #4--CSAT.
     
    Campaign Effectiveness: Metric #5--Take Rate.
     
    Chapter Insights .
     
    CHAPTER 5 Show Me the ROI! The Four Essential Financial Metrics: #6--Profit, #7--Net Present Value (NPV), #8--Internal Rate of Return (IRR), and #9--Payback.
     
    Metric #6: Profit.
     
    Finance for Marketing Managers: Metrics #7--NPV, #8--IRR, and #9--Payback Defined.
     
    Return on Marketing Investment (ROMI) Framework for Management Decisions.
     
    ROMI for Sports Sponsorship.
     
    ROMI for a New Product Launch.
     
    Stress-Test the Numbers: Sensitivity Analysis.
     
    Chapter Insights.
     
    CHAPTER 6 All Customers Are Not Equal: Metric #10--Customer Lifetime Value (CLTV).
     
    Metric #10--Customer Value Defined.
     
    The New Marketing Strategy: Value-Based Marketing.
     
    Balancing Short- and Long-Term Customer Profitability.
     
    Customer Life Cycle Management.
     
    Chapter Insights.
     
    CHAPTER 7 From Clicks to Value with Internet Marketing Metrics: #11--Cost per Click (CPC), #12--Transaction Conversion Rate (TCR), #13--Return on Ad Dollars Spent (ROA), #14--Bounce Rate, and #15--Word of Mouth (WOM).
     
    CPC versus CPM: Optimizing Metric #11--CPC Is the Google Innovation.
     
    Optimizing Sponsored Search: Metrics #12--TCR and #13--ROA.
     
    How Good Is Your Web Site? Metric #14--Bounce Rate.
     
    Changing the Internet Search Marketing Game with Attribution Modeling.
     
    Beyond SEM: Internet Display Advertising Impact.
     
    Hypertargeting Display Advertising in Social Media.
     
    Metric #15--Word of Mouth (WOM) Social Media Marketing Engagement.
     
    Chapter Insights.
     
    PART III THE NEXT LEVEL.
     
    CHAPTER 8 Agile Marketing: Using Near-Time Data to Improve Performance by a Factor of Five or More.
     
    If You Are Going to Fail, Fail Fast.
     
    D