CONTENTS
Foreword by James M. Kouzes ix
Acknowledgments xi
About the Editors xiii
Introduction 1
PART ONE Forging Ahead: The Global Picture
Chapter 1 Diversity: The Imperative for Today's Leaders 9
Frances Hesselbein
Chapter 2 Leadership and Diversity Management: Unfinished Business 15
R. Roosevelt Thomas, Jr.
Chapter 3 360 for Global Leaders: Coaching Through a World Lens 25
Maya Hu-Chan
Chapter 4 Asian and Western Executive Styles 35
D. Quinn Mills and Luke Novelli, Jr.
PART TWO Developing People: The Key to the Future
Chapter 5 Passing the Baton: Developing Your Successor 51
Marshall Goldsmith
Chapter 6 Developing Exceptional Leaders: Critical Success Factors 61
James F. Bolt
Chapter 7 The Leader's Role in Growing New Leaders 75
Beverly Kaye
Chapter 8 Talent Pool or Talent Puddle: Where's the Talent in Talent Management? 83
Marc Effron and Miriam Ort
Chapter 9 The Cost of Investing in People Leadership Negatively Affects the Bottom Line: Fact or Fiction? 91
Howard J. Morgan and Paula Kruger
PART THREE Engaging People: The Force of Change
Chapter 10 Leadership's Silver Bullet: The Magic of Inspiration 103
John H. (Jack) Zenger
Chapter 11 Create Awareness; Create Change 111
Judith M. Bardwick
Chapter 12 I Really Do Care! 121
Joseph Folkman
Chapter 13 The Real Legacy of Leadership: Aligning Rhetoric with Reality 133
Albert A. Vicere
Chapter 14 What Do Leaders Need to Know About Generation Y in Order to Lead Successfully? 145
Paul Hersey
PART FOUR Facilitating Change: The Leader's Role
Chapter 15 What Is an Effective Leader? The Leadership Code and Leadership Brand 157
Norm Smallwood and Dave Ulrich
Chapter 16 Leading the Emotional Side of Change: The New 21st-Century Leadership Capability 167
Robert H. Rosen
Chapter 17 Adjusting the Political Temperature of Your Team 179
Gary Ranker and Colin Gautrey
Chapter 18 Making Successful Transitions: The Leader's Perspective 187
Patricia Wheeler
Chapter 19 A Question of Leadership: What Does the Organization Need Me to Do? 203
John Baldoni
PART FIVE Taking the Lead: The X Factors
Chapter 20 Situational Intelligence 213
Laurence S. Lyons
Chapter 21 The Arts and Leadership 219
Nancy J. Adler
Chapter 22 Client Leadership: Leading in the Marketplace 231
Andrew Sobel
Chapter 23 Leading for Sustainability 249
Fons Trompenaars and Peter Woolliams
Index 261