Difficult Conversations How to Discuss What Matters Most
1-
- Taschenbuch ausgewählt
- eBook
-
Sprache:Englisch
-
Verlag:Penguin Books UK
Fr. 16.90
inkl. gesetzl. MwSt.,
-
Kostenlose Lieferung ab Fr. 30 Einkaufswert
Schweiz & Liechtenstein:
Versandkostenfrei ab Fr. 30.00
Versandkosten bis Fr. 30.00: Fr. 3.50Andere Lieferländer
Fr. 18.00 unabhängig vom Warenwert
Beschreibung
Produktdetails
Verkaufsrang
53
Einband
Taschenbuch
Erscheinungsdatum
03.11.2011
Verlag
Penguin Books UKSeitenzahl
352
Maße (L/B/H)
19.9/13.1/2.5 cm
Gewicht
242 g
Farbe
Eisblau / Rost
Sprache
Englisch
ISBN
978-0-670-92134-8
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)
Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.