Preface: Making Extraordinary Things Happen with Others xi 1 Introduction: When People Are at Their Best as Leaders 3 The Five Practices of Exemplary Leadership PRACTICE 1: MODEL THE WAY 2 Commitment #1: Clarify Values 22 Find Your Voice Affirm Shared Values 3 Commitment #2: Set the Example 40 Live the Shared Values Teach Others to Model the Values PRACTICE 2: INSPIRE A SHARED VISION 4 Commitment #3: Envision the Future 66 Imagine the Possibilities Find a Common Purpose 5 Commitment #4: Enlist Others 89 Appeal to Common Ideals Animate the Vision PRACTICE 3: CHALLENGE THE PROCESS 6 Commitment #5: Search for Opportunities 114 Seize the Initiative Exercise Outsight 7 Commitment #6: Experiment and Take Risks 136 Generate Small Wins Learn from Experience PRACTICE 4: ENABLE OTHERS TO ACT 8 Commitment #7: Foster Collaboration 164 Create a Climate of Trust Facilitate Relationships 9 Commitment #8: Strengthen Others 186 Enhance Self-Determination Coach for Competence and Confi dence PRACTICE 5: ENCOURAGE THE HEART 10 Commitment #9: Recognize Contributions 212 Expect the Best Personalize Recognition 11 Commitment #10: Celebrate the Values and the Victories 234 Create a Spirit of Community Get Personally Involved 12 A Call to Action for Young Leaders 257 Your Continuing Leadership Journey Acknowledgments 269 About the Authors 273 Index 277