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Produktbild: Hardingham, A: Key Skills for Professionals

Hardingham, A: Key Skills for Professionals How to Succeed in Professional Services

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

28.05.2013

Verlag

Kogan Page

Seitenzahl

272

Maße (L/B/H)

23.4/15.6/1.5 cm

Gewicht

418 g

Sprache

Englisch

ISBN

978-0-7494-6872-9

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

28.05.2013

Verlag

Kogan Page

Seitenzahl

272

Maße (L/B/H)

23.4/15.6/1.5 cm

Gewicht

418 g

Sprache

Englisch

ISBN

978-0-7494-6872-9

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  • Produktbild: Hardingham, A: Key Skills for Professionals

  • Acknowledgements

    Introduction: acquiring the key skills of a professional

    01 The professional services business
    Introduction
    Management and economic performance
    Business structures
    Strategic planning and risk management
    Effective financial management
    Financial control
    The engine of profitability
    Getting profitable work
    Conclusion

    02 Communicating with clients, professionals and third parties
    Introduction
    Differences in people
    What is communication?
    Verbal and non-verbal communication
    A communication model -- understanding the process of communication
    Listening skills
    Clarifying communication -- asking questions
    Emotional intelligence
    Communicating with others in rapport
    Communicating with clients
    Conclusion

    03 Personal organization
    Introduction
    The three circles of personal organization
    Circle A: forward planning and priority setting
    Circle B: self-organization
    Further tools and ideas
    Circle C: managing relationships and communication
    Delegation
    Conclusion

    04 Effective business writing
    Introduction
    What we want to avoid
    Your writing strategy
    Action: making something happen
    Structuring longer documents
    Sitting down to write
    Accuracy: spelling, grammar and punctuation
    Conclusion

    05 Presentation skills
    Introduction
    Do your homework
    Choose your content
    Structure your content
    Prepare to present
    Deliver your presentation
    Deal with the unexpected
    Answer questions
    Conclusion

    06 Meetings: making an effective contribution
    Introduction
    Before the meeting
    Effective preparation
    At the meeting
    Participating in meetings effectively
    Dealing with difficult people in meetings
    After the meeting
    Video and telephone meetings
    Conclusion

    07 Networking
    Introduction
    What is networking?
    What is a network?
    Planning your networking strategy
    Developing your network -- places to meet
    The networking event
    What prevents us from networking?
    Dealing with difficult people and situations
    Managing your network and yourself
    Measuring success -- evaluation
    Conclusion

    08 Negotiation skills
    Introduction
    Styles of negotiation
    Principled negotiation
    Preparing for a negotiation
    Your negotiation toolkit
    Tactics in negotiation
    Completing a negotiation
    Telephone negotiations
    Conclusion

    09 Team working
    Introduction
    Individual performance and motivation
    Roles, relationships and groups
    Teams
    The life-cycle of a team
    Effective team members
    The team leader
    Conclusion

    10 Managing performance, setting objectives, maintaining momentum and responding to feedback
    Introduction
    The benchmark for good performance
    Objectives
    Maintaining momentum
    Receiving feedback
    Giving feedback
    Performance reviews
    Conclusion

    11 Financial and commercial awareness
    Introduction
    Types of trading entities
    The role of financial information within a business
    Internal application of financial information: management accounts
    External application of financial information: financial statements
    The regulatory framework for statutory accounts
    Interpreting the financial statements: assessing the financial health of a business
    Conclusion

    12 Behaving professionally
    Introduction
    Professional behaviour
    Confidentiality
    Conflicts of interest
    Client care
    Risk management
    Conclusion

    13 Where do you go from here?

    Index