Knowledge Driven Service Innovation and Management IT Strategies for Business Alignment and Value Creation
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- Englisch ausgewählt
Fr. 218.00
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Beschreibung
Produktdetails
Einband
Gebundene Ausgabe
Erscheinungsdatum
19.10.2012
Verlag
Business Science ReferenceSeitenzahl
620
Maße (L/B/H)
28.6/22.1/3.8 cm
Gewicht
1796 g
Sprache
Englisch
ISBN
978-1-4666-2512-9
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.
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