I The Changing Context for Quality Management in Behavioral Health.- 1 The Changing Health Services Environment and Its Impact on Quality Management in Behavioral Health.- 2 Challenges to the Preservation of Quality in Cost-Contained Behavioral Health Systems.- II Tools for Quality Management.- 3 Protecting the Consumer: Issues in the Development and Implementation of Practice Guidelines.- 4 Information Management for Clinical Decision Making.- 5 Quality Improvement: Current Research in Outcome Management.- 6 Provider Profiling as a Quality Improvement Tool.- III Quality Management in Practice.- 7 The Role of the Managed Care Organization in Ensuring Quality of the Service System: Maintaining the Full Continuum of Services.- 8 Critical Indicators of Quality of a Service System: What Graduate School Never Taught You about Accountability.- 9 Challenges to Quality Management in the Public Sector.- 10 Quality Management Practice Issues in Behavioral Health Groups.- 11 Ensuring Quality in the Treatment of Chemical Dependency.- 12 Quality Management in Practice: Re-visioning Practice Guidelines to Improve Treatment of Anxiety and Traumatic Stress Disorders.- 13 Practice Guidelines Regarding the Conduct of Psychotherapy with Children and Adolescents.- 14 Using Practice Guidelines for Quality Improvement in the Treatment of Depressive Disorders in Managed Delivery Systems.- IV For the Good of the Public: Regulating Bodies and Their Roles.- 15 Governmental Initiatives in the Area of Quality Assurance.- 16 The Role of External Entities in the Quality Management Process: The National Committee for Quality Assurance.- 17 Licensing and Credentialing as Quality Management Tools in Behavioral Health Care.- 18 Legal and Quality of Care Issues for Providers in Managed Behavioral HealthCare Arrangements.- 19 Role of Professional Organizations in Advancing Quality of Care within the Behavioral Health Professions.- 20 The Consumer’s Role in Assessing Quality.- 21 Afterword.