Manual of Healthcare Leadership - Essential Strategies for Physician and Administrative Leaders

Chapter 1: Managing within a Progressive Healthcare Organization
Healthcare Policy and Politics
Healthcare Organizations: An Overview
Governance Issues
Strategic Planning
The Law, Compliance, Regulatory and Accreditation Issues
Healthcare Finance
Managing Risk
Healthcare Quality and Patient Safety
Organizing Efficiency into Healthcare
Ethical Challenges
Negotiating

Chapter 2: Building a High-Performance Team
Interviewing and Hiring for Success
Improving and Promoting Performance Excellence in Physicians
Physician Contracting
Medical Staff Operations: Credentialing and Privileging
Teamwork and the Role of Physicians on Teams

Chapter 3: Managing Data, Decisions and Development
Using Data to Drive Performance
All the Statistics You Need
Motivation
A Continuous Learning Approach

Chapter 4: Maximizing Change, Culture and Crisis
The Importance of Climate and Culture

Part 2: Leadership Strategies for Physician Executive Roles

Chapter 5: Establishing Pride, Accountability, Commitment and Trust

Chapter 6: Practical and Proven Negotiation Strategies

Chapter 7: Strategic Planning for the Real World of Healthcare

Chapter 8: Performance Assessment, Evaluation and Re-Direction

Part 3: Communication Practices for Physician Executives

Chapter 9:- Communicating with Your Boss and Your Board
What Board Chairmen want Physician Leaders to Know

Chapter 10: Collaborating Constructively with Your CEO and Fellow Executives

Chapter 11: Effectively Communicating with External Constituents
What Health Plan Executives want Physician Leaders to Know
How to run Community Forums in your Patient Community
What Nursing Home Administrators want Physician Leaders to Know
What Hospital Attorneys want Physician Leaders to Know
What Other Physician Executives want Physician Leaders to Know
What Nurses want Physician Leaders to Know

Chapter 12: Patient-Physician-Office Communication
The (NJ) 20 Biggest Complaints of customers/patients and how to resolve them.
Dynamics of change and medical office communication stress reduction strategy

Part 4: Integrative Case Studies
Four case studies, each one representing a separate chapter, which uses one of the four case exemplars to emphasize the lessons in the book, including elucidation of:
-- Advancing a Program
-- Physician Behavior and Performance Issues
-- Motivating Your Team and Challenges to Teamwork