Service Intelligence Improving Your Bottom Line with the Power of IT Service Management
-
- Einzelkauf Download ausgewählt
-
Sprache:Englisch
-
eBook Format:ePUB
- PDF Fr. 27.90
- ePUB Fr. 45.90 ausgewählt
Fr. 45.90
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
ePUB
Kopierschutz
Nein
Family Sharing
Nein
Text-to-Speech
Ja
Altersempfehlung
18 - 67 Jahr(e)
Erscheinungsdatum
28.07.2011
Verlag
Pearson ITPSeitenzahl
208 (Printausgabe)
Dateigröße
3990 KB
Auflage
1. Auflage
Sprache
Englisch
EAN
9780132692090
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying
To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping "captivity" to either internal or external IT providers.
Coverage includes
. Recognizing what excellent IT service looks like and assessing what you're getting now
. Selecting the best IT service providers and services for your needs
. Spotting and rectifying trouble with internal or external supplier relationships
. Making sure you don't pay for services you don't need
. Negotiating services, requirements, levels, price, quality, and delivery
. Leveraging ITSM practices without losing focus on the business
. Creating business-focused service reports and scorecards that focus on what matters most
Noch keine Bewertungen vorhanden
Verfassen Sie die erste Bewertung zu diesem Artikel
Helfen Sie anderen Kundinnen und Kunden durch Ihre Meinung.