1) Brief Table of Contents
2) Full Table of Contents
Part One: Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
Chapter 2: Communication Options in Conflict
Chapter 3: Managing Conflict from a Theoretical Perspective
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Chapter 6: Managing the Conflict Climate
Chapter 7: Managing Face
Chapter 8: Managing Anger and Stress
Chapter 9: Managing Conflict through Forgiveness
Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
Chapter 11: Managing Other's Disputes through Mediation
Chapter 12: Managing Workplace Conflict
Chapter 13: Managing Social Conflict
2) Full Table of Contents
Part One: Managing the Conflict Process
Chapter 1: Introduction to the Study of Conflict
What This Textbook Offers You
The Nature of Conflict
Conflict Management
Chapter 2: Communication Options in Conflict
Intangible Conflict Issues
Dysfunctional Conflict Cycles
Functional Conflict Cycles
Collaboration: The Preferred Approach
Communication Considerations: Choosing The Appropriate Communication Option
Chapter 3: Managing Conflict from a Theoretical Perspective
Intrapersonal Theories of Conflict
Relationship Theories of Conflict
Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
The S-TLC System
Part Two: Breaking the Cycle of Escalation
Chapter 5: Managing Violent Tendencies
Why Are People Violent?
Interpersonal Violence Defined
Two Types Of Interpersonal Violence
Communication Approaches To The Study Of Interpersonal Violence
Conflict May Be Inevitable But Violence Is Not
Chapter 6: Managing the Conflict Climate
Conflict Climate
Managing the Conflict Climate
Chapter 7: Managing Face
Understanding the Demands of Face
Two Types of Face: Positive and Autonomous Face
Face Management
Chapter 8: Managing Anger and Stress
Stress Management
Anger Management
Chapter 9: Managing Conflict through Forgiveness
The Need For Forgiveness And Reconciliation
Advantages of Forgiveness
Working through Forgiveness and Possible Reconciliation
Moving beyond Victimization
Part Three: Broadening Our Understanding of Conflict Processes
Chapter 10: Managing Win-Lose Conflicts through Negotiation
The Need for Negotiation
Negotiation Basics
Generating More Options
Chapter 11: Managing Other's Disputes through Mediation
The Need for Mediation
Formal Versus Informal Mediation
The Role of the Mediator
The Mediation Process: Step by Step
Chapter 12: Managing Workplace Conflict
Conflicts Arising Out Of Differences In Goal Seeking
Conflicts Arising Out Of Differences In Level Of Group Development
Conflicts Arising Out Of Differences In Role Expecations
How To Manage Workplace Conflict
Differences In People: Diversity In The Workplace
Work-Life Conflicts
Workplace Bullying
Chapter 13: Managing Soci
