It's the Customer, Stupid! 34 Wake-up Calls to Help You Stay Client-Focused
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Form:Einzelkauf Download
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Sprache:Englisch
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eBook Format:ePUB
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Produktdetails
Format
ePUB
Kopierschutz
Ja
Family Sharing
Nein
Text-to-Speech
Ja
Erscheinungsdatum
14.01.2011
Verlag
WileySeitenzahl
256 (Printausgabe)
Dateigröße
1280 KB
Auflage
1. Auflage
Sprache
Englisch
EAN
9781118001288
Ruthlessly focus on what's convenient for customers, not what's
convenient for you
Ninety percent of dissatisfied clients will take their business
elsewhere and never tell you why. However, ninety-five percent will
become loyal customers again if their needs and problems are
addressed and remedied.
Speaker and salesperson Michael Aun shares these secrets and
many more in It's the Customer, Stupid!, a guide to growing
any business by gaining new customers, and, more importantly, by
keeping the ones you have happy and coming back for more. This
fun-to-read book explains common myths about sales and customer
satisfaction, starting with the fact that most businesses think
they're customer-centric, but they just aren't.
* Get proven steps to REALLY put your customer at the center of
what you do
* Distinguish your business from the competition by understanding
the principle that good sales ARE good service
* Author received the Toastmasters "World Championship of Public
Speaking" award and is also a full-time businessman practicing what
he preaches daily
It's the Customer, Stupid! reveals key actions that will
shake up your business approach. Your customers will love you for
them, and you'll love the effect on sales!
convenient for you
Ninety percent of dissatisfied clients will take their business
elsewhere and never tell you why. However, ninety-five percent will
become loyal customers again if their needs and problems are
addressed and remedied.
Speaker and salesperson Michael Aun shares these secrets and
many more in It's the Customer, Stupid!, a guide to growing
any business by gaining new customers, and, more importantly, by
keeping the ones you have happy and coming back for more. This
fun-to-read book explains common myths about sales and customer
satisfaction, starting with the fact that most businesses think
they're customer-centric, but they just aren't.
* Get proven steps to REALLY put your customer at the center of
what you do
* Distinguish your business from the competition by understanding
the principle that good sales ARE good service
* Author received the Toastmasters "World Championship of Public
Speaking" award and is also a full-time businessman practicing what
he preaches daily
It's the Customer, Stupid! reveals key actions that will
shake up your business approach. Your customers will love you for
them, and you'll love the effect on sales!
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