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Produktbild: Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry

Fr. 213.00

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

16.03.2015

Verlag

John Wiley & Sons Inc

Seitenzahl

320

Maße (L/B/H)

28.6/22.2/2.5 cm

Gewicht

1030 g

Auflage

2nd Revised edition

Sprache

Englisch

ISBN

978-1-118-98850-3

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

16.03.2015

Verlag

John Wiley & Sons Inc

Seitenzahl

320

Maße (L/B/H)

28.6/22.2/2.5 cm

Gewicht

1030 g

Auflage

2nd Revised edition

Sprache

Englisch

ISBN

978-1-118-98850-3

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Human Resources Management in the Hospitality Industry

  • Chapter 1: Introduction to Human Resources in the Hospitality Industry

    Overview of Travel, Tourism, and Hospitality Organizations

    Managing HR in Hospitality Organizations

    HR Responsibilities

    HR Challenges

    HR and Ethical Concerns

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 2: The Legal Environment of Human Resources Management

    Employment Law

    The Government's Role in the Management of HR

    An HR Manager's Review of Significant Employment Legislation in the United States

    The International Legal Environment

    The Special Role of the Hospitality Unit Manager

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 3: Human Resources Management: Policies and Procedures

    HR Policies and Procedures

    Steps in HR Policy and Procedure Development

    Review for Legal Compliance

    Applying Advanced Technology to HR Policies and Procedures

    HR Policies and Procedures Documentation and Record Keeping

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 4: Employee On-Boarding: Recruitment and Selection

    The On-Boarding Philosophy

    Employee Recruitment Procedures

    Employee Selection Procedures

    Negligent Hiring

    Job Offers

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 5: Employee On-Boarding: Orientation and Induction

    The New Employee's First Day

    The New Employee Adaptation Process

    Orientation Programs and Procedures

    Other Early Employment Activities

    Employee Handbooks

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 6: Planning Training Programs

    Training Overview

    Position Analysis

    Training Principles

    Focus on the Trainer

    Formal Process to Plan Training

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 7: Delivering and Evaluating Training Programs

    Introduction to Individual On-Job Training

    On-Job Training Steps

    Other Individual Training Methods

    Introduction to Group Training

    Preparing for Group Training

    Facilitating Group Training

    Training Evaluation

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 8: Compensation Programs

    Compensation Management

    Legal Aspects of Compensation Management

    Direct Financial Compensation

    Indirect Financial Compensation

    Nonfinancial Compensation

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 9: Performance Management and Appraisal

    Performance Management

    Progressive Discipline

    Behavior Improvement Tactics

    Employee Separation

    Legal Considerations of Performance Management and Appraisal

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 10: Employee Health and Safety

    Legal Aspects of Employee Protection

    Employee Health

    Employee Assistance Programs (EAPs)

    Employee Safety and Security

    Employee Security Programs

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 11: Critical Issues in Human Resources Management

    Unionization in the Hospitality Industry

    Downsizing Hospitality Operations

    Outsourcing

    Diversity in the Hospitality Industry

    HR and Turnover Management

    The Organization as Community Citizen

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities

    Chapter 12: Human Resources in Evolving Hospitality Organizations

    HR and Organizational Change

    Managing a Multigenerational Workforce

    Mentoring Programs

    Succession Planning Activities

    Career Development Programs

    HR Terms

    For Your Consideration

    Case Study: Apply HR Management Principles

    Internet Activities