At Your Service How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
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Form:Einzelkauf Download
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Sprache:Englisch
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eBook Format:ePUB 3
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Produktdetails
Format
ePUB 3
Kopierschutz
Ja
Family Sharing
Nein
Text-to-Speech
Ja
Erscheinungsdatum
02.04.2012
Verlag
Wiley-IEEE PressSeitenzahl
(Printausgabe)
Dateigröße
638 KB
Auflage
1. Auflage
Sprache
Englisch
EAN
9781118282311
A guide to refocusing your business on those who matter most:
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve problems, get instant feedback
about their products and services, and more. So why, then, are most
companies not doing this? Instead, it seems as if customer service
is at an all time low, and that the few companies who are choosing
to focus on their customers are experiencing a great competitive
advantage. At Your Service explains the importance of
refocusing your business on your customers and your employees, and
just how to do it.
* Explains how to create a culture of empowered employees who
understand the value of a great customer experience
* Advises on the need to communicate that experience to their
customers and potential customers
* Frank Eliason, recognized by BusinessWeek as the 'most
famous customer service manager in the US, possibly in the world,'
has built a reputation for helping large businesses improve the way
they connect with customers and enhance their relationships
At Your Service will appeal to leaders, managers,
business owners, customer service professionals, and anyone who
wants to learn how to add value to their organization.
customers and employees.
Technology and social media tools have made it easier than ever
for companies to communicate with consumers. They can listen and
join in on conversations, solve problems, get instant feedback
about their products and services, and more. So why, then, are most
companies not doing this? Instead, it seems as if customer service
is at an all time low, and that the few companies who are choosing
to focus on their customers are experiencing a great competitive
advantage. At Your Service explains the importance of
refocusing your business on your customers and your employees, and
just how to do it.
* Explains how to create a culture of empowered employees who
understand the value of a great customer experience
* Advises on the need to communicate that experience to their
customers and potential customers
* Frank Eliason, recognized by BusinessWeek as the 'most
famous customer service manager in the US, possibly in the world,'
has built a reputation for helping large businesses improve the way
they connect with customers and enhance their relationships
At Your Service will appeal to leaders, managers,
business owners, customer service professionals, and anyone who
wants to learn how to add value to their organization.
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