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Responsive Leadership in Social Services A Practical Approach for Optimizing Engagement and Performance

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

28.05.2015

Verlag

Sage Publications

Seitenzahl

272

Maße (L/B/H)

22.9/15.2/1.5 cm

Gewicht

399 g

Sprache

Englisch

ISBN

978-1-4522-9154-3

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

28.05.2015

Verlag

Sage Publications

Seitenzahl

272

Maße (L/B/H)

22.9/15.2/1.5 cm

Gewicht

399 g

Sprache

Englisch

ISBN

978-1-4522-9154-3

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Responsive Leadership in Social Services
  • Produktbild: Responsive Leadership in Social Services
  • Acknowledgments
    Preface
    About the Author
    PART I. A Case for Responsive Leadership
    Chapter 1. Embracing Social Service Realities: Impediments to Preferred Practice and Quality Supervision
    Social Service Workers: A Motivated and Committed Resource
    Social Services: A Tough Work Environment
    The Loss of Great Helpers: Implications for Employee and Client Outcomes
    Supervision: A Possible Solution in a Crisis
    Summary of Important Points
    Personal Leader Reflections and Considerations
    References
    Chapter 2. Responsive Leadership: From Supervision to Inspiration
    Leadership Defined
    Quality and Effective Leadership: Key Ingredients
    The Road to Responsive Leadership Approach
    The Building Blocks of a Responsive Leadership Approach
    The Guiding Priorities of Responsive Leadership
    Summary of Important Points
    Personal Leader Reflections and Considerations
    PART II. From Concepts to Practice: Responsive Leadership Strategies and Tools
    Chapter 3. Perception Is Everything
    Perceptions of Effective Supervision and Quality Leadership
    The Employee and the Employee's Story
    The Preferred Leadership Profile: Purpose
    The Preferred Leadership Profile: Structure and Process
    Ensuring Success: The Dos and Don'ts of the PLP
    Summary of Important Points
    Personal Leader Reflections and Considerations
    References
    Chapter 4. Meaning Making: Practical Strategies for Understanding and Accessing the Employee Story
    Discovery and the Employee Story
    Barriers to an Accurate Understanding of the Employee Story
    Well-Intentioned and Unfortunate Pitfalls: Two Very Different Case Situations
    The Importance of Relationships and Communication
    Getting to Better by Accessing the Employee Story
    Responsive Leadership: Priorities, Strategies, and Tools
    Responsive Communication and Relations-Oriented Discovery
    Discovery Responses and Discovery Questions
    Making Meaning of the Challenge for Valerie
    Important Comments on Meaning-Making Responses and Questions
    Summary of Important Points
    Personal Leader Reflections and Considerations
    Chapter 5. A Strengths Focus and Quality Leadership
    A Dire Need to Emphasize Strengths
    Challenges to a Strengths Focus in Supervision and Management
    A Problem Focus and Implications for Workers
    Using a Strengths Approach to Enhance Quality Leadership
    The Profound Implications of a Strengths Approach
    Summary of Important Points
    Personal Leader Reflections and Considerations
    References
    Chapter 6. Doing Quality Leadership: Practical Strategies for Inspiring
    Relationship Domain
    Vision and Values Domain
    Mission and Goals Domain
    Appreciative Domain
    Personal and/or Professional Growth Domain
    Feedback Domain
    Strengths Domain
    Summary of Important Points
    Personal Leader Reflections and Considerations
    Chapter 7. Understanding and Approaching Resistance and Opposition
    What Are Resistance and Opposition?
    Types of Resistance and Opposition
    A Real Dilemma: Misunderstanding Employee Resistance and Opposition
    Common and Problematic Beliefs About Resistance and Opposition
    A Different Perspective: Resistance and Opposition as Information
    Proactive Approaches for Minimizing and Even Eliminating Opposition and Resistance
    Important Considerations for Supervisors to Avoid Resistance Altogether
    Similar Behaviors, Different Meaning
    Guiding Principles for Dealing Effectively With Resistance and Opposition
    Revisiting Situation 2 From Chapter 4: Getting James Back on the Floor
    Care-Fronting James: Approaching Resistance and Opposition, A Process Guide for Leaders
    Summary of Important Points
    Personal Leader Reflections and Considerations
    Chapter 8. Epilogue
    Where to Go From Here? Final Leadership Reflections and Considerations
    Appendix A
    Appendix B
    Appendix C
    Appendix D