Performance Management and Measurement in Public Organisations
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- Englisch ausgewählt
Fr. 57.90
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
25.02.2015
Verlag
LAP LAMBERT Academic PublishingSeitenzahl
160
Maße (L/B/H)
22/15/1.1 cm
Gewicht
256 g
Sprache
Englisch
ISBN
978-3-659-63037-8
It was researched using qualitative methods, applying the Action Research design. The research identified that primarily using financial performance management and measurement systems, without using non-financial measures is not optimum performance.This approach misses the benefits of the non-financial system, consisting of the financial systems, customer, internal business processes, and learning and growth perspectives. Organisations operating with a view of delivering monetary value for its stakeholders by using only financial measurements, cannot deliver the relevant satisfaction for shareholders, customers, or fully satisfy the employees. The researcher recommends a comprehensive and integrated performance management system, combining the Balanced Scorecard (BSC) and the Performance Management for Turbulent Environment (PM4TE) approaches. The benefits of this approach would ensure that Public Sector organisations in Ghana would have a versatile and holistic standard of performance management.
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