Part 1. Introduction
Chapter 1. Why Organizational Behavior Matters
What Is Organizational Behavior and Why Is It Important?
Managing Human Capital
Behavioral Science Disciplines That Contribute to OB
A Critical-Thinking Approach to OB
OB Challenges and Opportunities
Global Ethics
Three Levels of Analysis in OB
Positive OB and High-Involvement Management
Part 2. Individual Processes
Chapter 2. Diversity and Individual Differences
Diversity in OB
The Importance of Individual Differences
Nature Versus Nurture
Myers-Briggs Type Indicator and the Four Temperaments
The Big Five Model
Other Personality Attributes
Chapter 3. Emotions, Attitudes, and Stress
Emotions in Organizational Behavior
Emotions in the Workplace
Attitudes and Behavior
Common Workplace Attitudes
Stress in the Workplace
Stress-Related Outcomes and Wellness
Chapter 4. Perceptions and Learning
Perception: Interpreting Our Environment
Components of the Selection Process
Why is Perception Important?
Common Perceptual Distortions
Common Attribution Errors
Learning Processes: Behavioral Theory
Learning Processes: The Cognitive View
Chapter 5. Motivation: Concepts and Theoretical Perspectives
The Motivation Process
Needs Theories
Equity Theory
Goal-Setting Theory
Expectancy Theory
Chapter 6. Motivation: Practices and Applications
Intrinsic Motivation
Types of Extrinsic Rewards
Motivation Through Job Design
Psychological Empowerment
Nontraditional Work Schedules
Part 3. Teams and Teamwork
Chapter 7. Teams
Teams and Teamwork in Contemporary Organizations
Types of Teams
A Model of Team Effectiveness: Context and Composition
A Model of Team Effectiveness: Processes and Outcomes
Team Decision Making
Chapter 8. Decision Making and Ethics
Decision Making and Problem Solving
A Rational Model of Decision Making
Decision Making in the Real World
Ethical Decision-Making Approaches
Chapter 9. Creativity and Innovation
Creativity and Innovation in Individuals, Teams, and Organizations
A Three-Component Model of Creativity
Support for Creativity in Organizations
The Innovation Process
Types of Innovation in Organizations
Chapter 10. Conflict and Negotiation
Conflict in Teams and Organizations
Conflict Management Strategies
Trust in Organizations
Negotiation and Dispute Resolution
Bargaining Approaches
Part 4. Leadership and Influence Processes
Chapter 11. Leadership Perspectives
What is Leadership?
Formal and Informal Leadership
Basic Leadership Types
Early Leadership Perspectives
Contemporary Leadership Perspectives
Power-Distributing Leadership Perspectives
Values-Based Leadership Perspectives
Cross-Cultural Leadership
Leadership and Gender
Chapter 12. Influence, Power, Politics
Power: Definition and Overview
Basic Sources of Power
Using Power: Tactics for Influencing Others
Consequences of Influence Tactics
Organizational Politics
Chapter 13. Effective Communication
The Role of Effective Communication in Influencing Others
Types of Communication Channels
Barriers to Communication
Communicating in Organizations
Cross-Cultural Communication
Part 5. Organizational Context
Chapter 14. Organizational Culture
Characteristics of Organizational Culture
Artifacts of Organizational Culture
Functions of Organizational Culture
Types of Organizational Cultures
Shaping Organizational Culture
Chapter 15. Organizational Strategy
Organizational Strategy
Organizational Learning as a Strategic Process
Globalization
Adapting Organizational Practices Across Cultures
International Assignments and Career Development
Chapter 16. Organizational Change and Development
The Change Process
Forces for Change
Resistance to Change
Organizational Development
Types of OD Change Interventions
Chapter 17. Organizational Structure, Design, and Technology
Organizational Structure
Basic Organizing Concepts
Types of Organizational Structures
Organizational Design
Integrating Technology
Glossary
Endnotes
Self-Tests
Name Index
Subject Index