• Produktbild: How to Work with and Lead People Not Like You
  • Produktbild: How to Work with and Lead People Not Like You

How to Work with and Lead People Not Like You Practical Solutions for Today's Diverse Workplace

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

14.08.2017

Verlag

John Wiley & Sons

Seitenzahl

160

Maße (L/B/H)

23.5/15.7/1.4 cm

Gewicht

397 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-36995-0

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

14.08.2017

Verlag

John Wiley & Sons

Seitenzahl

160

Maße (L/B/H)

23.5/15.7/1.4 cm

Gewicht

397 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-36995-0

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: How to Work with and Lead People Not Like You
  • Produktbild: How to Work with and Lead People Not Like You
  • PART I Working with People Not Like You: How to Build Relationships and Foster Connections Across Different Cultures and Values
     
    CHAPTER ONE: "I used to just be able to do my job. Now I have to be "politically correct'".
     
    Your workplace is changing - and you resent it. Or don't understand it. Or you feel marginalized. You're not alone.
     
    "Why can't we just go back to the way things used to be?"
     
    Playing Nicely with Others
     
    It's expected at work, but difficult when working with people you don't feel comfortable with
     
    And the "Diversity Police" make it seem like everything you feel and think is wrong
     
    If this creating friction for you, you're normal
     
    CHAPTER TWO: How to Break the Ice, Show Respect and Build Trust with People Not Like You
     
    Meet & Greet - it works!
     
    What to say when you don't know what to say
     
    Focus on the person, not their culture, manner of dress or age
     
    Find common ground - it's there somewhere
     
    Find out what they care about - what brings them joy or satisfaction or makes them unhappy or frustrated
     
    Values drive behavior
     
    How to find out what they value
     
    CHAPTER THREE: How Do We Talk about Real Differences in People and Groups - Without Stereotyping or Offending? We're Conditioned to Be Afraid...
     
    of being hurtful or offensive
     
    of making unfair judgements or stereotypes
     
    of making the other person defensive
     
    of rocking the boat or getting in trouble
     
    of being accused of being racist, sexist, ageist, homophobic or xenophobic
     
    How to have a constructive conversation about working alongside people who are different
     
    Four magic words that make this easier
     
    And 5 things not to say
     
    "Replace This with This" statement examples
     
    e.g. Instead of "What do you people eat for dinner?" try "What's a popular dish in your culture?"
     
    CHAPTER FOUR: Working with People Who Don't Speak English
     
    CHAPTER FIVE: Dealing with People, Groups or Values You Don't Like: How to Get Along and Work Together Anyway
     
    Pinpoint and Understand What Irritates You - and Why
     
    Does it conflict with your values?
     
    Is it bewildering to you?
     
    Does it simply annoy you?
     
    Understand that they're not trying to be difficult
     
    They're behaving the way they were socialized - the only way they know how to be
     
    Not right or wrong, just different
     
    You won't change them. But you can both ADAPT
     
    PART II Leading People Not Like You - How to Get a Diverse Group of People to Trust Each Other and Work Together
     
    CHAPTER SIX: How to Break the Ice and Build Trust in Diverse Work Groups
     
    CHAPTER SEVEN: The Leader's Role: Educating and Setting the Example
     
    Lead by example
     
    It starts with naming the elephant in the room
     
    Truth breeds trust
     
    Foster safe discussion of issues
     
    Making "we value diversity" real for your people
     
    Three Steps that Make it "Real"
     
    Walk the Walk
     
    Expect to Educate. And Repeat. And Repeat...
     
    Make a plan - treat it like every other aspect of your business
     
    Don't be afraid to refine it along the way
     
    Do's & Don'ts for Leading People Not Like You
     
    Keep your ear to the ground, listen to the hallway chatter
     
    Cultivate your "pilot fish"
     
    Don't "Launch & Abandon"
     
    Celebrate success
     
    Set new goals and strategies to strengthen ongoing efforts
     
    CHAPTER EIGHT: Dealing with Conflict, Prejudice and Having Hard Conversations about Differences
     
    Leaders know that constructive conflict has a purpose