Achieving Service Excellence Maximizing Enterprise Performance through Innovation and Technology
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- Taschenbuch
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Form:Einzelkauf Download
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Sprache:Englisch
Fr. 11.90
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
ePUB
Kopierschutz
Nein
Family Sharing
Nein
Text-to-Speech
Ja
Erscheinungsdatum
20.11.2013
Verlag
Business Expert PressSeitenzahl
146 (Printausgabe)
Sprache
Englisch
EAN
9781606495452
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
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