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Produktbild: Revenue Management for the Hospitality Industry, Second Edition

Revenue Management for the Hospitality Industry, Second Edition

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

09.11.2021

Verlag

John Wiley & Sons Inc

Seitenzahl

480

Maße (L/B/H)

27.1/21.2/2.4 cm

Gewicht

1066 g

Auflage

2. Auflage

Sprache

Englisch

ISBN

978-1-119-79077-8

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

09.11.2021

Verlag

John Wiley & Sons Inc

Seitenzahl

480

Maße (L/B/H)

27.1/21.2/2.4 cm

Gewicht

1066 g

Auflage

2. Auflage

Sprache

Englisch

ISBN

978-1-119-79077-8

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Revenue Management for the Hospitality Industry, Second Edition
  • Preface ix

    Acknowledgments xvii

    Part I Revenue Management Principles 1

    Chapter 1 Introduction to Revenue Management 2

    Introduction 2

    The Purpose of Business 4

    The Purpose of Revenue Management 9

    The Purpose and Design of This Book 10

    Chapter 2 Strategic Pricing 28

    What Is a Price? 28

    The Importance of Price in the 4 Ps of the Marketing Mix 36

    The Role of Supply and Demand in Pricing 39

    The Role of Costs in Pricing 43

    Implementing Strategic Pricing 48

    Chapter 3 Value 54

    The Role of Value in Pricing 54

    The Relationship Between Quality and Price 60

    The Relationship Between Service and Price 62

    The Link Between Quality, Service, and Price 63

    The Art and Science of Strategic Pricing 67

    Chapter 4 Differential Pricing 73

    Principles of Managing Revenue 74

    Differential Pricing 75

    Limits to Differential Pricing 80

    Applying Differential Pricing 83

    Revenue Management or Revenue Optimization? 98

    Chapter 5 The Revenue Manager's Role 105

    The Revenue Manager in the Hospitality Industry 105

    Legal Aspects of Revenue Management 109

    Ethical Aspects of Revenue Management 113

    The Revenue Manager Position 119

    The Revenue Management Team 126

    Part II Revenue Management For Hoteliers 133

    Chapter 6 Forecasting Demand 134

    The Importance of Demand Forecasting 134

    Historical Data 136

    Current Data 143

    Future Data 152

    Demand Forecasts and Strategic Pricing 158

    Chapter 7 Inventory and Price Management 172

    The Marketing Mix Revisited 173

    Inventory Management 173

    Characterizing Rooms for Optimum Inventory Management 176

    Designating Unique Room Codes 177

    Classifying Guests by Market Segment 178

    Overbooking as an Inventory Management Strategy 187

    Price Management 192

    Stay Restrictions 204

    Principles of Inventory and Price Management 206

    Chapter 8 Distribution Channel Management 213

    Managing Distribution Channels 214

    Nonelectronic Distribution Channels 222

    Electronic Distribution Channels 231

    Principles of Distribution Channel Management 248

    Chapter 9 Data Analysis and Revenue Management 254

    Data-Driven Decision Making 255

    Categories of Technology Impacting the Hospitality Industry 271

    Revenue Management Strategies for Use in an Ever-Changing World 274

    Chapter 10 Evaluation of Revenue Management Efforts in Lodging 288

    The Lodging Revenue Paradox 289

    Str Reports 299

    Competitive Set Analysis 304

    Market Share Analysis 310

    Additional Assessments 312

    Common-Sense Revenue Optimization 317

    Part III Revenue Management For Foodservice Operators 325

    Chapter 11 Revenue Management for Food and Beverage Services 326

    Traditional Foodservice Pricing Methods 327

    The Case Against Cost-Based Foodservice Pricing 335

    Applying Differential Pricing in Foodservices 339

    Factors Affecting Value Perceptions in Foodservices 346

    Chapter 12 Evaluation of Revenue Management Efforts in Food and Beverage Services 362

    Food and Beverage Revenue Analysis 363

    Examination of Revenue Sources 364

    Measurement of Revenue Change 370

    Evaluation of Revenue-Generating Efficiency 377

    The Revenue Evaluation Process in Foodservices 386

    Part IV Revenue Management In Action 395

    Chapter 13 Specialized Applications of Revenue Management 396

    Characteristics of Organizations Applying Revenue Management 397

    Service Industries Applying Revenue Optimization Strategies 404

    Specialized Revenue Management Duties 406

    Revenue Management and Destination Marketing 413

    Chapter 14 Building Better Business 419

    Keys to Building Better Business 419

    Better Business Issues in Moderate to Strong Markets 431

    Better Business Issues in Weak or Distressed Markets 437

    Index I-1